Customer Service Manager

* * * * * U T H E R N B O U L E VA R D # **, B R O N X, N E W YO R K 10 4 5 5

* * * * * 3 5 2 8 0 • L A DYG E E 9 6 7 @ Y M A I L . C O M

GERALDINE HARMON

OBJECTIVE

A challenging Administrative/Customer Service position

EMPLOYMENT

Caseworker, Binder and Binder

March 2007 to March 2010

Prepare clients files for possible hearings before an Administrative Law Judge

Request medical information from clients treating sources

Communicate with doctors and medical records personnel regarding request for

information

Communicate with Social Security Administration and Office of Adjudication and

Review pertaining to information regarding status on claims, claim types, onset dates

Heavy data entry into a CTSP system

Maintain clients medical files with pertinent information regarding their medical records,

dire need situations, and upcoming foreclosures and turn off notices

Heavy phone usage and written correspondence with clients, doctors, and the Social

Security Administration

Maintain a caseload of 200 to 250 clients

Provider Operations/Claims Representative, Venturi Staffing Services

GHI/HealthFirst

May 2005 to July 2006

Call Center environment: Checked claim status on a Macess System, updated provider

files to ensure accurate claim payments and directory listings

Corresponded daily with credentialing departments in hospitals and doctor offices

confirming the service and billing information for providers and private practices

Used Image Depot to obtain a visual image of checks sent out and cashed, images of

actual claims, checked for errors

Handled 100 to 150 calls daily

Research Surveyor, Universal Survey Center

Nov 2004 to Jan 2005

Called across the country to conduct surveys for various corporations

Used excellent command of the English language to execute and complete surveys

throughout the United States

Read a script via computer program while entering caller’s responses.

Bookkeeper, Gerardi’s Restaurant

Nov 2003 to Apr 2004

Maintained records of financial transactions for establishment, using a calculator and

QuickBooks Pro

Summarized details in separate ledgers and computer files

Reconciled and balanced A/P and A/R accounts

Calculated Wait staff wages from tips for daily payments

Computed, typed, and mailed out monthly statements to customers

Entered credit card payments, reconciled credit card machine for next day transactions

Entered new accounts into a WinFax Pro Manger software program

Initiated new filing system to reduce redundancy when searching for hardcopy dated

receipts

Executive Secretary/Office Manager, Macy’s Department Store

Oct 1999 to Jul 2001

Provided fundamental support to the General and Operations manager and a team of

Sales managers

Prepared memorandums outlining and explaining administrative procedure and policies

to sales associates

Entered associates information in HRIS and PeopleSoft system

Prepared bi weekly time, expense, schedule, and travel reports

Maintained OSHA log, documented incidents, and followed up with security

Directed day to day office operations

Coordinated and hosted successful management meetings, created binders of

information for company meetings, ordered and set up elegant luncheons for personnel

within budget

Coordinated the activities of clerical personnel

EDUCATION

College of New Rochelle 2009 to Present

Social Science, Undergraduate

REFERENCES

Will be furnished upon request

Contact this candidate