Customer Service Administrative Assistant

CARMEN GROZA

***** ***** ****** * *** ● Seattle, WA98122 ● 208-***-**** ● *********@*****.***

OBJECTIVE

To obtain a position that will enable me to utilize my strong organizational skills, experience background, and ability to work well in a team environment.

PROFESSIONAL SKILLS

Great customer relations background.

Good filing, typing and organizational skills.

Experience in handling confidential paperwork.

Excellent eye for details; can carry out actions to improve the appearance of the property and employees as well as establish relevant actions that meet

guest’s expectations.

Profound ability to work closely and cooperatively with fellow employees and guests.

Strong computer skills especially word processing, hotel operating system and spreadsheet creation.

Ability to maintain a professional manner under stress.

Speak, read fluent Romanian as well Spanish and understand some Italian.

Self-motivated, innovative, hard working individual, who can handle changing priorities and multiple tasks.

BUSINESS PROGRAMS

Microsoft Office (Word, Excel, Publisher, PowerPoint & Outlook).

Profit Manager.

QuickBooks.

Aldelo.

Opera.

Firefox

PROFESIONAL EXPERIENCE

Bigwood/Administrative Assistant September 2008 – March 2011

511 Sun Valley, Suite 202, Ketchum, ID 83340

● Handle calls and promptly forward them to appropriate person.

● Provide administrative support, such as answering/screening phone calls, scheduling meetings, creating/mailing correspondence, organizing

files/reports, and resolving discrepancies.

● Assist with several clerical and office operations, including copying, filing, ordering supplies, faxing, distributing mail, generating reports, and projects

as assigned by management.

● Compose and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important

information while at the same time maintaining confidentiality.

● Establish and maintain electronic records management system for all incoming and outgoing correspondence; store and maintain information in written

form.

● Read and analyze incoming emails and memos in order to determine their significance and plan their distribution.

● Perform basic bookkeeping work.

● Build relationships with clients and provide them with the highest quality of customer service.

●Assist with students – As Needed.

Clarion Inn of Sun Valley/Front Office July 2004-July2008

600 N Main Street, Ketchum, ID 83340

● Ensure that all employees are trained for their positions to maximize service, production and efficiency.

● Conduct employee performance evaluations as prescribed, control staffing.

● Hiring, training new employees. Assigns and reviews. Payroll.

● Responsibilities of maintaining records of checking in and out guests, handling customer request and

reservations.

● Night audit.

● Maximize profits and control costs.

● Employee scheduling.

● Group sales, conference room reservation.

● Ensure accuracy of rooming lists, groups, arrivals, amenities, etc.

● Distributing faxes and incoming correspondence frequently.

● Approving requests, handling paperwork, reports and performing day to day administrative tasks.

● Orders materials, supplies and services.

●Customer inquiries, problems and complains, composing correspondence.

●Direct billed receivables and handled commission payments by vendors.

● Manage property operations on a day to day basis to insure optimum performance and continual improvement in guest service, employee

professionalism and performance, sales/marketing, property appearance and profit.

Sun Valley Resort/Reception June 2002-October 2004

1 Sun Valley Road, Sun Valley, ID 83353 (seasonal employee)

Work Travel Exchange

● Customer service.

● Job consists of checking guest in and out of the hotel.

● Answering phones and directing the calls throughout the hotel.

● Making reservations, cancel reservation.

● Night audit.

● Assigning rooms, accommodate room changes.

● Making executive decisions regarding upgrades and rooms adjustments.

● Training new employees.

● Documented all guest requests, complains or problems.

●Supervised all staff operations by giving duties to each.

● Make sure that all employees complete their essential tasks before leaving.

EDUCATION

2000-2004 “Dimitrie Cantemir” University, Cluj-Napoca, Ro

Major: Business Administration

INTERESTS

Tourism, financial investing, traveling, hiking, painting.

REFERENCES

Peter Lewis (Clarion Inn of Sun Valley) 208-***-****

Pia Girdler (Sun Valley Co.) 208-***-****

OanaRadulescu (Bigwood School) 208-***-****

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