Customer Service Manager
Resume:
**** * ***** * 801-***-**** . ***********@***.***
Riverton, Utah 84065
Sheila L Adler
Objective Position which would utilize my experience and education in a
responsible manner. A high impact leadership position
requiring creative and innovative approaches to problem
solving, strategy development, and fulfillment of my personal
goals.
Education Weber State University Ogden,
Utah
. Bachelors of Arts: Visual Communications Graduated
with honors 6/1993
Experience RxAmerica/CVS Caremark Salt Lake
City, Utah
Medicare Enrollment Quality Coordinator
11/2008 - present
. Responsible for quality control of transaction reply codes
from CMS
. Supervision of employees for error codes and enrollment
applications
. Monitoring employees compliance with CMS quidelines and
company polices
. Processing enrollment applications including EGHP members
. Reviewing and correcting enrollment and eligibility records
. Responding to customer inquiries and resolving customer
concerns
. Prescription Drug Error reconciliation
. Development of policies and procedures for transaction alert
queue
. Development of policies and procedures for updating
addresses/plan changes
. Employee training of P & P and PHI
. Coordinating with Appeals/Grievances department
CJ Heating & Air Conditioning
Murray, Utah
Office Manager
2/1998 - 10/2008
. QuickBooks Pro
. Employee training on QuickBooks Pro
. Accounts Payable/Accounts Receivable
. Payroll Processing
. Customer Service
. Human Resource and Benefits Management
. Facilitating Worker's Compensation claims
. Book Keeping/Filing
Wasatch Physical Therapy
Murray, Utah
Receptionist
4/2008 - 10/2008
. Collecting information from patients during check-in
. Verifying insurance deductibles and co-insurance
. Answering telephones
. Book Keeping/Filing
Unibase Technologies South
Jordan, Utah Data Entry Expert
9/1996 - 2/1998
. Data entry of insurance claims forms
. Uploading files
Fleming Foods Salt
Lake City, Utah
Customer Management Clerk
4/1996 - 9/1996
. Clerical duties including filing and inputting data
Skills . Attention to detail . Insurance Terminology . Internet
Navigation
. Basic Math . Mac OSX .
Reading/Comprehension
. Computer Literate . Microsoft Word . Teamwork
. Critical Thinking . Organization . Ten
Key
. Customer Service . Photoshop . Time
Management
. Email . Problem Solving . Windows
. EXCEL . QuickBooks Pro .
WordPerfect
Achievements Phi Kappa Phi National Honors Society
President and Newsletter Editor of Spotted Saddle Horses
Out West club
Interests Equestrian riding, sewing, crafting, boating, camping, and
reading
References
Floyd Siddoway - General Manager
Air Conditioning & Heating Supply Inc
Salt Lake City, Utah
*********@*********.***
Michael Morgan -Senior Broker
Keller Williams Realty
Riverton, Utah
****************@***.***
Ginny Ward - Medicare Enrollment Supervisor
RxAmerica/CVS Caremark
Salt Lake City, Utah
*****.****@*********.***
Contact this candidate