Customer Service Medical Assistant

ANNETTE L. EVANS

PO Box **, Atlantic, VA *****-**87

***** **** ****, ***************, ** 23442

Home: 757-***-**** Cell: 757-***-****

Email: *********@*******.***

EXPERIENCE:

March 2010 - HOMEMAKER/STUDENT

Present

September 2008 - DENTAL ASSISTANT/MEDICAL BUSINESS ASSISTANT

March 2010 Eastern Shore Rural Health System, Franktown, VA

( Provided fourhanded dental assistance

( Answered high volume of telephone calls to provide

assistance to patients and other

medical/dental offices

( Greeted patients and visitors

( Escorted patients to proper treatment room

( Copied patients charts & faxed or mailed to designated

individual or medical/dental offices

( Scheduled appointments using computerized system

( Made up new patient charts & verified all forms and

information for completeness and

accuracy

( Pulled patient charts and re-filed at the end of each

day

August 2007 - STUDENT/HOMEMAKER

August 2008 Completed Medical Assistant Program at Eastern Shore

Community College, Melfa, VA

August 2005 - ACCOUNTING CLERK/CUSTOMER SERVICE REPRESENTATIVE

July 2007 A&N Electric Cooperative, Tasley, VA

( Keyed accounts payable invoices on a daily basis and

mailed checks

( Keyed work orders on a daily basis

( Answered telephone & directed phone calls

( Collected customer payments in person and posted to

correct accounts

( Handled customer service issues in person and over the

telephone

( Scanned all invoices, checks, and correspondence into

Paperclip program

October 2001 - SUPPORT ENFORCEMENT SPECIALIST

August 2005 Division of Child Support Enforcement, Onancock, VA

( Managed over 1200 open cases while maintaining above

the required percentage of

collections

( Maintained & enforced support payments in accordance

with applicable Federal & state

laws, rules, and regulations

( Assisted custodial and non-custodial parents in person

and by telephone

( Processed all incoming and outgoing mail for all

assigned cases

( Communicated with other district offices and other

state agencies both verbally and in

writing via mail and faxes

( Researched automated data systems to locate absent

parents

( Answered customer service inquiries and documented

information received

( Maintained filing system

ANNETTE L. EVANS Page 2

February 2000 - ADMINISTRATIVE ASSISTANT/RECEPTIONIST

October 2001 Peninsula Bank, Princess Anne, MD

( Provided day-to-day support to four Vice Presidents

( Greeted customers

( Answered high volume of telephone calls

( Typed all correspondence and month end reports

( Maintained filing system

February 1990 - HOMEMAKER/STUDENT

February 2000

May 1985 - LIFE DATA BASE TECHNICIAN

February 1990 Baltimore Life Insurance Company, Baltimore, MD

( Completed data entry of all new life insurance

applications

( Handled customer service questions from field agents

( Issued and mailed new life insurance policies

( Maintained alpha & numeric filing systems

EDUCATION:

August 2007 - Eastern Shore Community College, Melfa, VA

August 2008 Completed Medical Assistant Program. G.P.A. 4.0

May 1996 - Wor-Wic Community College, Salisbury, MD

August 1997 Completed several classes (30 credits) in the Office

Technology program. G.P.A. 3.974

1984 Archbishop Keough High School, Baltimore, MD

COMPUTER SKILLS

( Typing speed: 60 w.p.m.

( Alpha & numeric data entry

( Proficient in Windows 7 & XP, Microsoft Word, Excel, &

Outlook, Internet Explorer

OFFICE MACHINERY

( Personal computer

( 7-line telephone system

( Copier

( Facsimile

( Calculator

ORGANIZATIONS

2002 - present Oak Hall Rescue (Volunteer EMT & Secretary)

2003 - present Atlantic Volunteer Fire & Rescue Company (Volunteer

EMT)

REFERENCES

Available upon request

Contact this candidate