Customer Service Manager
Resume:
il
Amber Nicole Ferrell
Address
Moore
South Carolina
29369
Phone
*****.@*****.***
*Profile
I am a kind, loyal, detail oriented and dedicated individual. I have a strong ambition to succeed and can do so in any
environment. I have extensive experience in management and customer service. I work extremely well with others and also
work efficiently well on my own. I am seeking a position where I can develop, excel, learn, and use my skills to succeed in
any field.
*Education
2003 2007 High school diploma
Boiling Springs High, 2251 Old Furnace Rd Spartanburg, SC29316
*Work Experience
• Customer service representative for the Spinx company
Sales Associate for Kangaroo Express
CSR’s are responsible for all inventory, sales, stocking, and customer satisfaction. We supervise the
store even when a manager is on duty. We maintain a clean environment all day. It is a twenty four
The entire store depends on my performance. I am, at all times, the only associate with no manager
hour store so maintenance is one of our most top priorities. We are to do a self audit at the beginning
on duty during my shift. Customer service and safety is my top priority. I administer all necessary
and end of our shifts for all inventories behind the counter. The representatives must have knowledge
of the prices to ensure all labeling is correct. We are to submit tickets to corporate if anything in the
precautions to provide a safe environment for our staff and customers. Cleanliness and sanitization
store malfunctions. We also complete daily tasks that we are each personally responsible for. We run
is an objective throughout the entirety of the shift. I stock every product in the store to the fullest
a deli side of the store as well. This side of the store requires knowledge of proper sanitation, cooking
capacity and maintain. I accurately manage the sales during my shift while providing outstanding
of chicken, biscuits etc.
customer service. All paperwork is completed at the end of my work day and I leave the store the way
it should appear for the next associate.
Sales Associate for the Rue 21
As a sales associate at Rue 21 I try to provide the best customer service by greeting all of our
customers, interesting the customers in products, responding to their needs promptly, suggesting
additional items and thanking them for their business. I process transactions at the cash wrap and I
work at different zoning areas throughout the store. I keep the store nice and tidy, process shipment
and stock, help customers in and out of dressing rooms, and process markdowns on various items. I
offer customer’s samples, of our new top of the line items, such as fragrances. At Rue 21 we work
hard and help each other out by working together as a team to meet each and every one of our goals.
2009 2010
• Cashier and cook for Firehouse Restaurant Group, Inc.
Manager for Yum! Enterprises, Pizza Hut
ift Managers have the overall responsibility for the team member atofFirehouse Subs, I acted as a host by welcoming every customer. I had
As a daily operation the restaurant and the
pervision of other team members when the General Manager is not of every Shift Managers
respectable knowledge present. item on the menu (promotional items as well) including each
ingredient, where it came from, how it tasted, and its price. After taking an order I would also prepare
sure compliance with standards in all areas of operation, including the areas of: Restaurant
each sub and have it served in less than 8 minutes. It was also a team member’s job to maintain
leanliness, Hospitality, Accuracy, Maintenance, Product, Quality and Speed of Service
cleanliness and slice meat every morning. Training new employees was a team member's job as well.
2006 2007
*Additional Skills
• I have outstanding skills in management, customer service, and math. I've learned from previous employers the key to
excellent customer service. I also attended customer service and sales seminars with Vector, a multi million dollar
company, to further advance my skills. The key is to listen. Most customers just want to be heard so listening is the most
important part of customer service. If the customer mentions a problem, the next step is to apologize. When someone
apologizes, it automatically ensures the customer that they are right and that problem will be taken care of. After apologies
are given, I immediately tell them that the problem will go away and ask if there is anything else that I can do for them. I am
also very good with mathematical work; it’s easy for me to handle inventory, deposits, and paperwork.
*Hobbies & Career Interests
• I am a very good artist, cook (old recipes and my own), writer and musician. I have a lot of artwork and would like to share
them in studios and other art related areas. I have a lot of recipes and hope to open a new restaurant someday. I've been
working on a book that is based on the advancements and evolution of the mind. I hope to get my doctrine for it. I play the
guitar and write my own music. I am very advanced at all computer skills and love to type and can do so by a 40 wpm scale.
My true aspiration in life is to become a published author.
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