Customer Service Sales

Katelan Head

**** ******* *** *. *** #*** Seattle, WA 98103

************@*****.*** 206-***-****

EDUCATION:

August 2005-August 2009 B.A. in Communication, emphasis in Public Relations

Minor in English with Dual minor in Business Administration Washington State University

Study Abroad Italy 2008

SUMMARY OF QUALIFICATIONS:

-Demonstrate leadership, customer service and excellent written and verbal communication skills.

-Possess general communication/ public relation skills.

-Ability to apply business principles, methods, and processes to solve problems.

-Ability to work effectively and efficiently with others.

-Deliver an exceptional work ethic with 100% customer satisfaction.

-Self-motivated and strong team player.

-Dedicated and committed while demonstrating high ethical standards and strong organizational skills.

-Use time management and resources efficiently.

EMPLOYMENT:

Scheduling and Treatment Coordinator, Newcastle Dentistry, Newcastle, WA Jan. 2011-April 2011

-Schedule appointments and treatment plans, greet patients, handle phone calls, obtain insurance and

update benefits, assist with marketing events, utilize online social networks to communicate patient

feedback, maintain outlook mail and correspondence from specialists, implement SEO campaigns

English Teacher, Sullivan Language School, Pyeongtaek, South Korea August 2009-September 2010

-Teach English conversation to children ages 5 to 15 in classes of 10 to 20 students

-Private tutor. Provide one on one English lessons to students outside of the daily classroom.

Customer Service and Sales, Emerald City Smoothie, Federal Way/ Pullman WA. September 2003-

March 2009 Assist customers in a friendly and professional manner, order and stock new inventory, open

and close store, train new employees, operate till effectively.

Food Court Clerk, Costco Wholesale, Federal Way, WA May 2008-present

-Assist customers in a professional manner, open and close store, operate till effectively, clean store.

Public Relations Internship, Vandenberg Communications, Seattle, WA. June 2008-August 2008

-Assist company employees by helping to provide media and community relations, strategic philanthropy

and special event coordination for clients such as Pearl Jam in arts and entertainment, business, and

nonprofit sectors, Write and execute press releases, Effectively update and organize activism and band

website, Update and reply to all fan mail and requests, implement SEO campaigns

Vice President Alpha Omicron Pi Sorority, WSU Pullman, WA January 2007- December 2007

-Provide leadership, assistance and counsel to 91 members, administer academics, social programs, house

preservation and other university relations, set agendas and presides over chapter meetings, represent

President when she is unavailable.

TECH SKILLS AND HONORS: - Patterson EagleSoft

-WSU Mortar Board Scholar -Adobe InDesign

-National Society of Collegiate Scholar - MS Outlook

-Microsoft Word, Excel 2007 -HTML

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