Customer Service Administrative Assistant

TARA PERRY

**** **** *****, ***********, ** ***** 202-***-**** (c) 301-***-**** (h)

E-mail: ************@*****.***

EDUCATION University of Maryland University College College Park, MD

Major: Psychology Minor: Criminal Justice 2010-Present

CAREER SKILLS/KNOWLEDGE

SUMMARY OF QUALIFICATION

• Specialize in reviewing and maintaining sensitive documentation.

• Over 3 years administrative environment with responsibilities encompassing departmental

administration.

• Responsible for general reconciliation for company accounts on departmental funds.

• Effective communicator with strong interpersonal skills with a focus on team building.

• Ability to represent a company with professionalism and confidence.

WORK EXPERIENCE

January 2011 Lee Dentistry

To Present Front Desk

• Answer telephones and handle calls

• Responding to all patient inquiries about the services provided

• Filing patients charts

• Entering patient information with Dental Pro software

• Accurately filling out insurance forms

• Calling insurance companies to submit claims

• Making appointments

• Accepting all forms of payments

October 09 Gold Rush Bethesda, MD

to June 10 Buyer

• Market the business by distributing the literature

• Buy merchandise based on preset guidelines

• Accurately follow all testing procedures to ensure product quality

• Complete all corresponding paperwork properly

• Secure merchandise at the end of the shift

• Responsible for all bank deposits

• Provide customer s with superlative

June 05 P & P Catering Silver Spring, MD

August 09 Administrative Assistant

• Answer telephones, handle calls, route to appropriate individual and take

messages.

• Monitor cash flow inquires for accuracy and resolution.

• Prepare monthly reports and short-term payments.

• Negotiate, prepare and administer contracts for events.

• Perform commonly used contracting methods with company internal

price/cost analysis functions to perform well defined contract actions.

• Analyze business practices, food market condition and competition to

streamline offers to maximize monthly profits.

• Analyze monthly reports for verification on long term contracts.

• Enter payments in company’s internal financial system.

• Type and design general correspondences, memos and excel spreadsheets.

• Responsible for sorting and distributing mail.

• Ensure customers, vendors and employees are handled in a professional and

courteous manner.

• Create new files and enter appropriate information in internal computer

system.

• Type, edit, proof read and coordinate the preparation and distribution of all

mail.

August 2006 Rave Silver Spring,

MD

To July 2007 Supervisor

• Planed, organized and monitored the receiving, storage and distribution of all

items received from suppliers or production shops ensuring a smooth and

consistent operation.

• Maintained proper inventory levels.

• Created employees schedule and delegated duties.

• Updated computer generated inventories and documents.

• Ensured that each customer received outstanding customer service by

providing a customer friendly environment.

• Supervised the daily flow of work for all Sales Associates.

• Responsible for daily bank deposits.

SKILLS Microsoft Word, Excel, Dental Pro Software, Good phone skills, Organized,

sets priorities, meet deadlines, able to multi-task etc.

REFERENCES Available upon request.

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