Customer Service Accounts Receivable
Resume:
Phyllis Richmond
*******@*****.***
In my resume you will find with my Customer Service experience I would
contribute to the ongoing success and effectiveness of your company.
Areas of Experience
Rockwell Phone System Researching
Microsoft Word
Sap CACS
Teller Duties
Customer Service (20 yrs) Data Entry
Microsoft Outlook
Accounts Payable Record Keeping
Access
Accounts Receivable Excel
CLX
Mainframe Viewstar
Windows 7
10 Key by Touch Hedberg
Employment History
Paccar Parts
Accounts Receivable Specialist 5/11-
. Processing Freight claims
. Processing of Delivery Tickets
. Opening and processing of mail
. Calculating spreadsheets
Barclay Dean Bellevue, WA
Accounts Receivable Specialist 4/11- 5/11
. Labor time Analysis Report
. A/R Aging Report
. ACH Deposits
. Mail processing
. Making of Job Folders
. Processing of Delivery tickets
. Clearing of invoices out of the system
. Sending copies of invoices by email
Symetra Financial Bellevue, WA
Client Representative 11/07-10/09
. Answered inbound and placed outbound calls regarding policy
information
. Input clients information into computer system for company records
. Assisted clients with changes on insurance policies
. Completed name changes, beneficiary changes and ownership changes.
. Processed premium payments over the phone
. Assisted in death claims
Verizon Wireless Bellevue, WA
Financial Service Representative 12/06-5/08
. Answered inbound calls from clients
. Assisted in filing claims on lost/stolen phone equipment
. Advised clients of more suitable calling plans
. Disconnected/ Reconnected phone service
. Collected monies from clients to make payments.
. Made Time payment arrangements.
. Managed escalated billing questions regarding payment plans from
clients.
Piper Jaffrey Seattle, WA
Receptionist 7/06-12/06
. Filed reports both alphabetically and numerically
. Answered incoming phone calls
. Ordered, maintained and stocked supplies
. Greeted clients
. Maintained schedule for conference rooms
Puget Sound Energy Bothell, WA
Corporate Billing Representative 8/1999-6/06
. Investigated customer complaints about gas leakage and low pressure.
. Executed daily operations answering customer concerns about their
billing.
. Experienced in Complex rate plans and knowledge of contractual
language of the Customer.
. Wrote, designed and produced letter and documentations to send to a
customer for the errors on their accounts.
. Data Entry of new accounts and adjustments
. Trained and managed 10 employees on pended bills.
. Collected delinquent accounts.
. Investigated illegal use of gas and electricity use.
. Worked as a liaison between the gas inspectors and the Corporate
Billing department.
. Collection of 200 major accounts
Before these last ten years of employment, I worked as a Receptionist at
Scientific Supply and Equipment using my clerical and administrative
duties. I also worked for Washington Mutual Bank, First Interstate Bank and
US Bank as a Vault Teller using my accounts payable and accounts receivable
expertise.
Contact this candidate