Customer Service Representative
Resume:
C arol Rainey
San Tan Valley, AZ 85143
******************@*****.***
Summary of Qualifications:
Diversified experience in customer service positions. Interface well with management
personnel, co-workers, and public. Honest, responsible, motivated. Strive for excellence.
Work Experience:
JoAnn Fabric Craft Store Cashier/Cutting Table
November 2010 - Present Gilbert, AZ
• Assist customers with purchases
• Cut fabric and advise customers regarding fabric questions
Matrixx Customer Service Representative
August 1997 to March 1998 Salt Lake City, UT
• Answered telephone queue calls for San Diego Gas and Electric
• Fielded hazardous and emergency situation calls
• Answered billing questions, resolved problems, gave general information
• Reported outages and needs of customers to proper departments
TWA Concessions – Yellowstone National Park Old Faithful Inn Front Desk Clerk
April 1996 to October 1996 Old Faithful, WY
• Made reservations, checked guests in/out
• Took payment, made change, balanced cash drawer, ran reports, sent faxes
• Was promoted to Senior Front Desk Clerk and supervised up to six other employees
• Made judgment decisions on policy, and dealt with irate guests
Camp Ripley National Guard Post Receptionist-Secretary-Clerk
June 1994 to February 1995 Camp Ripley, MN
• Made reservations, billeted soldiers, took payment, balanced cash drawer
• Answered phones, relayed messages, scheduled classrooms
• Filed, ran end-of-day reports, closed down building at night
Salt Lake City-County Health Department Receptionist
Vital Statistics Salt Lake City, UT
July 1993 to May 1994
• Researched and sold to customers certified copies of Birth or Death certificates, over the
counter and in response to mail inquiries
Education:
B.S. Forestry Utah State University, Logan, UT 1977
Minor: French Language/Literature
ASL Signing I & II Camp Ripley National Guard Post, MN 1995
EXCEL Logan Community Education, Logan, UT 2005
Experienced in MS Windows 2007, XL, Vista
Experienced in PowerPoint
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