Administrative Assistant Customer Service
Resume:
Maria Isabel Toru o C.
******@***.***
Home: ***- ***-**** / ****: 305- 898-3555
Summary
Highly motivated International Operations Private Banking Professional with
over twenty years of experience in all areas of international banking.
Great team player, excellent ability to work under pressure. Great
organization and Managerial skills.
Professional Experience
Standard Chartered Bank International, Miami, Florida 1998 -
2010
(Formerly American Express Bank International)
Loan Administration Manager
. Maintained tight control of Documents and Collateral database of
the Bank's Lines of Credit. Successfully prevented risk/losses
for 12 consecutive years.
. Performed critical tasks in the Bank's multi-part Credit granting
and collateral management, control and reporting processes.
. Responsible for data quality, prevention of administrative
failures such as inadequately maintain loan documentation or
collateral management data base, incomplete or flawed information
in the client's records (of credit system) that could have the
potential to cause financial losses and serious legal risk for
the Bank.
. Supervised risk mitigation and compliance efforts to the staff
relating to the Operations Manual, Credit Policy Manual and
Compliance procedures as well as to production matter,
transaction quality and delivery standards.
. Worked closely with the Credit and Private Banking Departments.
. Handled investigations requested by other Departments or
Customers.
. Reported directly to the Head of the Operations Department.
. Managed two direct reports.
. Managed the Control Customer Service and Investigation Department
as of June 2010
. Travelled to London for the entire month of May 2010 to assist the
Credit Admin team in the transition of the Miami Lines of Credit.
. Member of the Globus Implementation Project Team for AEBI Miami in
2000. Members of the Team received an award for the successful
implementation.
Merrill Lynch Bank & Trust Co. (Cayman) Ltd. 1998 -
1998
International Administrative Office, Miami, Florida
Operations Supervisor. Private Client Group.
. Supervised Document Controllers, Deal Inputters/Processors, Cash
Reconcilement/Client Service/New Account Clerks, Securities Inputter
and Wire Transfer Operator.
. Reconciled securities in collateral account.
. Gave instructions to receive, release securities manually.
. Resolved discrepancies in reports.
. Contacted and/or advised Service Center, Banking Officers and Offices.
. Reviewed Credit Proposal, which involve special transactions, ensured
approval by Credit Department.
Banco de Chile, Miami, Florida 1994
- 1998
Administrative Assistant. International Operations.
Barclays Bank, PLC. Miami, Florida (Formerly Marine Midland International
Bank, Miami, Florida)
1990 - 1994
Administrative Assistant - International Private Banking.
Marine Midland International Bank, Miami, Florida 1981 -
1990
. Administrative Assistant. International Private Banking
. Capital Markets and Foreign Exchange
. Supervisor - Letters of Credit Department
Education:
Boston College, Chestnut Hill, Massachusetts
School of Arts & Sciences. Received a Bachelor of Arts, majored
in
Psychology.
University of Madrid, Madrid, Spain
Obtained Diploma in Spanish Culture.
Florida R.E. Sales Associate License: At present,
voluntary inactive
Professional Developments:
. Workshops: Managing Premium Value Service; Developing Careers; Goal
Setting; Development Planning and Middle Management.
. Seminars: IBP; Innovative Funds Management; Documentary Credit
Operations;
Management and Promotions within Corporations; Labor Relations in
Central
America; Transactional Analysis and XVI Interamerican Congress of
Psychology.
Languages, Skills and Activities:
. Fluent in English and Spanish.
. Working knowledge of French and Portuguese.
. Word, Excel, PowerPoint, Outlook.
. American Express Bank International: Member of the Employee
Satisfaction Action Team, of FAB (Finding a Better Way) and of
the
Emergency Team.
Contact this candidate