Sales Customer Service

**** ***** **** **, *'Fallon, MO 63366314-***-****(*****.*****@*****.***

Geoff Keele

Professional Summary

A results oriented incentive and sales metric management professional

with outstanding relationship building and teamwork skills. I have

demonstrated the ability to work effectively and efficiently both

independently as well as part of a diverse global team to achieve

company goals and objectives. I am a strong problem solver with a

high degree of responsibility in tackling challenges with process

design and relationship building to achieve success.

Professional Experience

May 2006-Present SAVVIS Inc. Town & Country,

MO

Manager Sales Operations, Incentive Compensation

Build and publish monthly and quarterly sales performance reports and

presentations as needed by Senior Management

Supervise the monthly sales team recognition rankings and commissions

inquiry team

Built account ownership request and notification process within

Salesforce.com

Model, scribe and own the sales incentive compensation process for the

America and International sales organizations while being the key

contact working and collaborating with HR, Finance and Legal

Own and project manage account segmentation and re-allocation of

accounts

Chair the Commission Review Board (CRB)

SME for Master Data Management of Sales CRM (SAP and Salesforce.com)

Maintain the responsibility and manage the quota setting allocation

for the America's sales organization which has shown a YOY

participation increase of 7% from 2010 vs. 2009

Initiate the implementation of sales compensation plans with

Commission Accounting

Present at new hire training regarding the sales compensation plan and

account ownership process

Nominated and awarded SAVVIS Ace Award in 2007

May 2005-May 2006 SAVVIS Inc. Town & Country,

MO

Sr. Sales Operations Analyst

Tracked account ownership in an Access database

Analyzed and made decisions surrounding customer credit requests

Built ad hoc reports and presentations for Senior Management

Created sales productivity reports used to show based on tenure of the

sales force who was more productive

November 2003-May SAVVIS Inc. Town & Country

2005

Sales Compensation Analyst

Automated and streamlined the global commission process by utilizing

Microsoft Access

Produced monthly commission expense reports for Senior Sales

Management and CFO

Constructed data flow diagrams and created MBO templates

Calculated monthly accrual expenses to other internal Finance

departments

Built and published monthly sales performance ranking reports

May 2000-November AT&T Wireless St. Louis, MO

2003

National Sales Operations Analyst

Oversaw and managed a process in a Microsoft Access database that

saved the company $400,000 a month in agent commission expense

Facilitated and coordinated communications between cross-functional

groups

Coordinated a relationship with Western Union in a direct mail

program utilizing AT&T Wireless's prepaid phone

Created reports per request by the channel leaders

July 1999-May 2000

AT&T Wireless

St. Louis, MO

Sales Consultant

Assisted customers in matching their wireless needs with AT&T

Services

Educated and engaged customers through product demonstrations

Provided prompt and courteous customer service to all customers in

person or by phone

Education

1996-1998 Southern Illinois University, Carbondale, IL

Carbondale

Bachelors of Science Business Management-MIS

Minor in Finance

1994-1996

Rend Lake College

Ina, IL

Associates Degree-Business

Skills

MS Access, Excel, Word, PowerPoint, SalesForce.com, SAP, Hyperion,

Siebel Client, Business Objects, Adobe, Sales Compensation Modeling,

Time Management, Analytical, Problem Solver, Adaptable, Resourceful,

Ethical, Multi-Tasker, Effective Listener, Organized

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