Customer Service Manager

M ai-Lei Fesniak

Customer Service P rofessional

949-***-**** ********@*****.***

E ducation

University of California, I r vine -I rvine, CA; J anuary 2006-June 2008

B.A. Degree-Drama

3.95 GPA- Dean’s List, Golden Key International Honors Society

I r vine Valley College - I rvine, CA; January 2002-December 2006

A.A. Degree- University Studies, Theater Emphasis

3.91 GPA- Magna Cum Laude, Dean’s List

Experience

State Fa rm M ission Viejo, Ca – Team Member- July 2010- current

A t State Farm, I sell personal and commercial lines property and casualty insurance. I am licensed

i n Property and Casualty insurance, and Life/Accident and Health.

U S Census (Bureau of Labor and Statistics) I rvine, Ca.- Enumerator; March 2010-June 2010

I n this temporary position, I was responsible for in person and telephone contact of Southern

O range County residents to complete statistical data questionnaires. I completed an average of

1.48/hour, with a national average of 1.00/hr.

A aron Brothers Art and F raming L ake Forest, Ca.- Shift Supervisor; June 2007-February 2010

I n this position I was responsible for the daily operations of 750k/yr. retail location as an assistant

to the store manager. These operations included sales, customer service, oversight of staff, delegation

of tasks, merchandising, inventory, loss prevention, custom framing, general office duties, team and

i ndividual sales goals, and the resolution of both customer and employee relation issues. I had the

second highest sales average and production rate at this location, and maintained a top ten sales

position in the sales district for two years.

MO HS-Tek I rvine, Ca.- Courier; July 2006-June 2007

A t MOHS-Tek, I transported medical biopsies and laboratory results throughout Orange County.

M idas T ustin, Ca.-Office Assistant/Assistant Manager; October 2001-March 2002

A t Midas, I assisted the main office in northern California as the office assistant for the five

Southern California locations of this franchise. I also assisted the store manager and was responsible

for sales, parts ordering, and oversight of work completion.

F YE M ission Viejo, Ca.-Assistant Manager; January 2001-October 2001

A t FYE I assisted the general manager in the daily operation of a mid-level retail establishment.

T his position included customer service, oversight of a six person staff, inventory management, visual

merchandising, and loss prevention.

D iedrich Coffee San Juan Capistrano, Ca. –Shift Lead; October 1996-May 1998

D iedrich provided me with customer service experience i n a high-volume location, and the ability to

learn inventory, merchandising, and the opportunity to develop managerial skills.

Community Involvement

Ashland Home L aguna Hills, Ca.- volunteer; October 2002-March 2003

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