Customer Service Manager

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832-***-**** • *********@*****.***

Chantel I. bogany

-1O B J E C T I V E

With a BBA in Management from Abilene Christian University/Houston Baptist University, I offer

i ntellect, creativity, ambition and punctuality to an organization.

E D U CA T I O N

BBA in Management May 2010

Abilene Christian University, Abilene, TX

An AACSB accredited college of business, the hallmark of excellence in management education.

B BA in Management

A nticipated May 2012

Houston Baptist University, Houston, TX

The mission of Houston Baptist University is to provide a learning experience that instills in students

a passion for academic, spiritual, and professional excellence as a result of our central confession,

“ Jesus Christ is Lord.”

WO R K O F E X P E R I E N C E

Essence Hai r Design and Beauty Supply F ront Store Manager

February 2010-Present

Missouri City, TX

Ÿ Responsible for promptly seating walk-in clients and adequately and appropriately supplying them

any beauty product (s) required to efficiently complete their chosen hairstyle.

Ÿ Ensured shelves were stocked and cleaned

Ÿ Packaged and unpackaged hair and salon products

Ÿ Provided customers with expert beauty advice on products and salon styles in order to ensure they

were provided superior customer service.

ACU Campus Store Cashier

May 2008-May 2009

Abilene, TX

The ACU Campus Store provides textbooks (books), apparel, food/snacks, memorabilia, and high

quality customer service to its student body, faculty/staff, and visitors.

Ÿ Duties include checking customers out while incorporating high quality customer service, stocking

a ll grocery, and ensuring apparel and store stays in order and in high esteem.

ACU Homecoming Ca rnival Supervisor September-October 2005

Abilene, TX

A t radition since 1901 that allows approximately 1200 alumnus and ex-professors to return to the university

for a week of meticulously planned events.

Ÿ Acquired a volunteer staff that promptly and efficiently responded to food ordering activity

Ÿ Hired and supervised Cat Crew (volunteers) who were accountable for creating homecoming posters,

2 1 2 3 H e a t h e r w o o d D r. • M i s s o u r i c i t y, t x • 7 7 4 8 9

832-***-**** • *********@*****.***

Chantel I. bogany

flyers, and chalking the university grounds in order to promote ACU’s various homecoming events

Ÿ Marketed homecoming to the Abilene community by posting flyers at neighboring grocery stores and

restaurants

Ÿ Made phone calls and mailed out several reminders to alumnus and ex-professors, posted flyers off

campus, and facilitated creating and selling homecoming t-shirts

Ÿ Success stories about ACU’s grand homecoming may be found on the school’s website at

www.acu.edu.homecoming

ACU Homecoming Co-Chai r (Di rector Assistant) September-

October 2006 Abilene, TX

A t radition since 1901 that allows approximately 1200 alumnus and ex-professors to return to the university

for a week of meticulously planned events.

Ÿ In charge of acquiring a competent volunteer staff, the orchestration of the carnival and homecoming

tail gate party, and marketing of the homecoming events

Ÿ Conducted interviews with individuals who desired supervisor (manager) positions

Ÿ Ensured that the necessary phone calls, flyers, mail reminders to ACU’s alumnus and ex-professors,

and homecoming t-shirts were sold in order to guarantee the student body and alumnus involvement

i n the upcoming homecoming events

Ÿ Success stories about ACU’s grand homecoming may be found on the school’s website at

www.acu.edu/homecoming

E X T R A C U R R I C U L A R AC T I V I T I E S

Ÿ 2006-2007 as choreographer and participant, awarded best in show in ACU’s culture show.

Ÿ 2005-2006 served as the Chaplin for the AMA (American Marketer’s Association).

Ÿ 2007-Present a member of Delta Theta sorority.

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