Customer Service High School
Resume:
RAVI RAWAT
**** ******* *****, ******, ***** **753, USA
Phone: 512-***-**** . *********@*****.***
EDUCATION
Austin Community College (2010 - Present)
Candidate for Associate of Science Degree in Pre-Pharmacy
Austin, Texas
Ranked in the top 10%.
John B. Connally High School (2006-2010)\
High School Diploma
Austin, Texas
Graduated with 3.2 GPA
SUMMARY OF QUALIFICATIONS
Polished, professional customer service representative offering:
. Two years of experience providing customer support in busy call center
environments for public utility and insurance industry employers.
. An unwavering commitment to customer service, with the ability to
build productive relationships, resolve complex issues and win
customer loyalty.
. Strategic-relationship/partnership-building skills -- listen
attentively, solve problems creatively, and use tact and diplomacy to
find common ground and achieve win-win outcomes.
HIGHLIGHTS OF WORK EXPERIENCE
Front Desk Associate (September 2010-Present)
Extended Stay Deluxe, Austin, Texas
Key Responsibilities:
. Supervised the operations and staff of the Front Desk Department of
a hotel or similar establishment and ensures a high level of
customer service.
. Greeted, registered, and assigned rooms to guests.
. Issued room keys and escort instructions to Bellhop.
. Transmitted and received telephone messages.
. Answered inquiries pertaining to the organization's services,
registration of guests, and shopping, dining, entertainment, and
travel directions.
Accomplishments:
. Resolved client problems in a meticulous and organized fashion.
. Developed and implemented a new system and organization of payroll.
. Maintained good customer relations and established a loyal customer
base.
Customer Service Representative (July '03-September'04)
All American Flags and Banner, Austin, Texas
Administrative Assistant with experience in performing a variety of
administrative and staff support duties which require a range of knowledge
and skills of organizational procedures and policies; directing and
assisting visitors, and resolving administrative problems and inquiries.
Handle customer inquiries, complaints, billing questions and payment
extension/service requests.
Key Accomplishments:
. Managed a high-volume workload within a deadline-driven environment.
Resolved inquiries in any given week and consistently met performance
benchmarks in all areas (speed, accuracy, volume).
. Became the lead "go-to" person for new reps and particularly
challenging calls as one of the company's primary mentors/trainers of
both new and established employees.
. Helped company attain the highest customer service ratings (as
determined by external auditors) -- earned 100% marks in all
categories including communication skills, listening skills, problem
resolution and politeness.
. Officially commended for initiative, enthusiasm, tenacity,
persuasiveness, intense customer focus and dependability in
performance evaluations.
. Completed voluntary customer service training to learn ways to enhance
customer satisfaction and improve productivity.
ACHIEVEMENTS
.
Sports
. Texas Amateur Athletic Federation - 2006 Athlete of the year in Track
and Field and won the most number Gold medals.
. John B. Connally High School - MVP 2005 and 2006 in Track and Field
. The Texas Relays - Qualified in 2007 and 2008 meet.
Volunteer
. John B. Connally High School - Treasurer (2009-2010)
. South by Southwest Music Festival 2011 - Volunteer
.
PROFESSIONAL REFERENCES
Morris Larrimore
All American Flag and Banner
Owner
Robert Garza
Extended Stay Deluxe
General Manager
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