Customer Service Account Executive

Toni Marie Shelley

**** *. ***

Chicago, Illinois 60620

H: 773-***-****

email: ****.*******@*****.***

Customer Service

Qualification Highlights

• Successfully handled hostile or antagonistic callers and negotiated a mutually agreeable solution by

patiently

providing alternatives to reconcile the customer needs with the company objectives.

Accomplished achievements of all systems team and individual customer service goals and standards.

Performed all aspects of customer service support, including answering telephones, providing details for

products, billing and repair.

Mediation and problem solving skills.

Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.

Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.

Work well as a team member or independently.

Accomplished achievements of all systems team and individual customer service goals and standards.

Performed all aspects of customer service support, including answering telephones, providing details for

products, billing and repair.

Customer Service / Cashier

Relay Retail

Ensure each customer reicieves outstanding customer service by providing a friendly

environment

Greeting and acknowleded each customer

Maintained an awareness of all promotion and advertisements

Maintained an orderly appearance of register area and supplies stock

Accurately and efficiently worked on register and accurately maintained all cash at the

register

Customer Account Executive 2001 to 2007

Comcast Cable Plymouth, Mi

Communicated with customers daily. Communicated information clearly and accurately. Committed to the

assistance and support of others while maintaining a cheerful and helpful attitude. Built a rapport with

customers and proposed different products and services based on their account history to help minimize their

monthly bill. Analyzed customer requirements for future products. Researched accounts, answered questions,

and worked with new customers. Complete knowledge of applying credit card and check payments to

accounts over the phone. Developed credibility and confidence with customers. Analyzed problems and

anticipated customers' needs. Researched requests, checked availability, and, if necessary, recommended

alternative products. Handled customer inquiries and complaints. Responded to inbound service calls in a

fast-paced, high-volume call center. Solved customer problems and assured satisfaction. Visited and set up

new accounts for clients and quoted prices. Maintained positive company image

during difficult situations. Resolved billing questions and disputes, initiated customer calls, and performed

data entry. Assisting customers in effective troubleshooting with cable and internet issues. Fully assisting the

customer to assure customer satisfaction.

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