Customer Service Sales

C HR IST I NA ANGEL L

*** ***** ****, * *** O H *5806 248-***-**** a **************@*****.***

A highly experienced Sales and Management Professional who has demonstrated the ability to lead

d iverse teams of professionals to new levels of success in a variety of highly competitive industries,

cutting-edge markets, and fast-paced environments. Strong technical and business qualifications with

an impressive track record of more than 20 years of hands-on experience in strategic planning,

business unit development, project and product management, and system strategies. Proven ability to

successfully analyze an organization’s critical business requirements, identify deficiencies and

potential opportunities, and develop innovative and cost-effective solutions for enhancing

competitiveness, increasing revenues, and improving customer service offerings.

• National and Local Sales • Relationship Management

• Key Client Retention • Project Management

• Brand Awareness • Fortune 500 Accounts

• Business Development • Training and Team-building

RECENT ACCOMPL ISH MENTS

JET’S AMERICA INC.

• Successfully oversaw the start-up and development of Jet’s America Franchise locations. Enhancing

t he public image and recognition of Jet’s Pizza within the business community through new business

development, aggressive networking securing on-going future business plan and secured annual

commitments during difficult economic conditions.

OFFICE DEPOT

• Spearheaded the local “National Backpack Program” providing “at-risk” school children with a new

backpack for the upcoming school year. Distribution of 300,000 backpacks to children ages 5-12 in local

public and charter schools in 2006.

• Dedicated Participant in Community Outreach Programs - No Child Left Behind, Women in

B usiness and Minority Owned Businesses.

PROFESSIONAL EXPER IENCE

JET’S AMER ICA I NC., Keego Ha rbor, M ichigan

2008 – P resent

M ANAGEMENT CONSULTANT: SALES/MARKET I NG, OPERAT IONS,

H I RE/TRAI N I NG

• Oversee the strategic management and operational oversight of franchise Business Development and Operations in

order to provide streamlined operations, reduced operating costs, and greater profitability.

• M anage business acumen and grasp on business and performance drivers to recruit, develop, and

retain team leaders and employees.

• Establish key marketing programs with local school districts, government/city offices, neighborhood

businesses and community leaders. Improving and increasing market share within assigned franchise

territories.

• Interim General Manager for multiple franchise locations, (8/2009 to 7/2010)

OFF ICE DEPOT, Plymouth, M ichigan

2006 – 2007

C ORPORATE D ISTR ICT SALES MANAGER, B2B

• D irected a virtual regional sales team in the Educational, Healthcare, and Financial verticals.

Resulting in 136% of quota attainment in 2006.

• M anaged department P&L, budgets, strategic planning, RFP response/presentation, territory

assignment, employee hiring/training and annual/quarterly performance reviews.

• I nterfaced with multi-level environments and facets of business; including purchasing, finance,

school board of directors and city councils

• Executed marketing strategies, business development plans and promotional activities.

• Coordinated new product introduction/training, pricing strategies, promotions, and employee

i ncentives/rewards. Vendors included: 3M, Microsoft, Hon, Logitech, Crayola, Scholastics and Kimberly

C lark.

• Awarded Rookie of the Year 2006 and Awarded District Manager of the Year 2006.

HARTE HANKS, Market I ntelligence, Sterling Heights, M ichigan

2003 – 2006

D I RECTOR I NS IDE SALES, Northeast and Southeast States

• Successfully developed and managed a regional sales team - 10.3 million dollar quota, increasing

revenue by 1.4 million.

• Directed Strategic Business Solutions providing database products and services to the technology

and telecommunications industries; Sales Leads, Marketing Campaigns and Market Insight.

• Administered compensation programs, budget plans, developed, and strategic sales/solution

p rograms,

• Executed territory planning, assigned terri tories, managed forecasting, quotas/objectives, and

staffing and t raining setting performance goals accordingly.

CINGULAR WIRELESS (AT&T WIRELESS), Farmington Hills, M ichigan

2000 – 2002

C ORPORATE D ISTR ICT SALES MANAGER, B2B

• Successfully managed, coached and mentored a team of 15 Sales Executives; Increasing productivity

and additional quota attainment of 26%.

• Executed Terri tory Planning, Market Segmentation, and Analyzed Sales Statistics to formulate

forecasting and assign territories, quotas and goals.

• Developed and implemented strategic sales plans and business development activities; staffing and

t raining setting performance goals accordingly to accommodate corporate goals.

• Recognized DSM Project Manager reporting to VP of Sales Operations; Siebel Software, CRM/SFA

designed and deployed Company-wide.

• Partnered with vendors and marketing team on new product launch, promotions and initiatives;

Motorola, Nokia, Sony Ericsson, and RIM.

VESCO O IL CORPORAT ION, Southfield, M ichigan

1996 – 2000

AUTOMOT IVE AFTER-MARKET, SALES/TRAIN I NG MANAGER

• Executed after-market sales/training programs for over 250 Automotive Dealerships in the Detroit

Metro Area, Lansing and Grand Rapids; Automotive maintenance, appearance/protection products,

security systems, audio/electronic and products.

• Provided professional services to help design and grow dealership business, t rain personnel and

i ncrease customer retention. Including competitive education and business reviews on a monthly basis.

• Represented and Managed after-market exhibits and product launch campaigns across the state,

partnering with vendors; Audiovox, Panasonic, Code Alarm, Car Brite, On-Star and Inalfa Sunroofs.

• Awarded Sales Rookie of the year 1996

A IRTOUCH CELLU LAR (VER IZON WIRELESS), Southfield, M ichigan

1989 – 1996

CALL CENTER SUPERV ISOR, Customer Service

• Successful Leader to a team of 90 Customer Service Representatives; ensured the skills, knowledge,

and efficiency of the team was satisfactory and constantly maintained as business needs dictated and

evolved.

• Managed phone ACD activity, assuring the ability and experience related to managing and address

customer/partner issues was performed with Quality Customer Service with a vital focus at all times.

• H ired, Coached, and Trained Customer Service Representatives including organizational behavior,

performance reviews, career-path design instructional design, curriculum development, and class room

t raining.

• Chaired Merger Transition Team and Performance Enhancement Team, four consecutive years.

SAVIN CORPORAT ION, T roy, M ichigan

1985 – 1989

C RED I T/COLLECT IONS SUPERV ISOR

KMART CORPORAT ION, Lansing/Plymouth, M ichigan

1983 – 1985

O FF ICE MANAGER and MARKET I NG ASSISTANT

EDUCAT ION:

Continuing Education; Bachelor Degree, Business Management

M acomb College

SKILLS: P roficient with software and tools including Microsoft Office/Pro, PowerPoint, Excel, CRM

Systems; Siebel, Salesforce.com, ACT CRM, Goldmine CRM.

P ROFESSIONAL TRA IN I NG: Sandler Selling Systems – The Presidents Club, Miller Heiman,

Achieve Global, Salesforce.com, Zig Ziglar Workshops, Dale Carnegie, Profit Techniques, and Sales

T raining America.

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