Training Management
Resume:
Melissa Kasey Connor
Paoli, PA 19301
******************@*****.***
Results oriented individual with extensive experience in training and
development, negotiations and investigations, and interpersonal
communications. Team player committed to exceeding objectives, increased
creativity, and overall success. Areas of expertise include but are not
limited to: maximizing profitability, quality team leadership, and hands-on
mentoring and training techniques.
WORK EXPERIENCE
The Law Office of Robert A. Stutman Fort Washington, PA
September 2010 - Present
Worker's Compensation Department - Investigator
Responsibilities include the intake, system, entry of all new worker's
compensation cases referred to the firm as well as the day to day handling
of all cases throughout the subrogation investigation period.
Leading the investigation efforts in order to move the cases into
litigation. Investigation proceedings include: surveying the loss
locations, interviewing all involved parties, analyzing all data obtained
as well as executing joint prosecution agreements for the Personal Injury
potion of each loss.
Allstate Insurance Company Malvern, PA
February 2005 - May 2010
Valley Forge Subrogation - Negotiation Representative
Managing the handling, negotiating, and settlement for automobile losses
nationwide. Responsible for handling financial reserves and forecasting for
losses and investigating details and researching extensively into the
details and facts of each incident.
Gather evidence and data pertaining to the loss, background investigations,
analyze the incident and write Negotiation Strategies which include
recommendations and guidelines for handling and settlement.
Trained newly hired employees in the daily functioning and handling of the
Negotiating process. This training is an intense twelve month process of
training new hires on every level of the Negotiation Representative
Process. I have revamped and implemented new training processes for all
newly hired representatives and created several new job aids in order to
train new and current employees.
Responsible for property damage resolution and settlements as well as the
pursuit of timely monetary recovery. Based on my measured results in this
production based environment, I achieved a ranking within the top 5% of
peers nationwide. Tenure with Allstate ended May 21, 2010 due to lay off.
COMPUTER SKILLS
Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint,
Microsoft Access as well as Windows, MAC, and Lynx systems.
ADDITIONAL ACCOMPLISHMENTS AND AWARDS:
Member of Allstate's Helping Hands Committee:
2005 through May 2010.
Member of Allstate's Social Committee:
2005 through May 2010.
Member of Allstate's Giving Campaign:
2005 through May 2010.
Recipient of Allstate's 2005 Good Hands Award.
This award is given annually to one employee who exhibits exceptional
results both within the confines of the job description while also
maintaining and exceeding inner office expectations on the levels of
participation, training, and team work.
Chairperson Allstate's Giving Campaign 2006.
During my tenure as Chairperson, I received accolades for raising the
highest amount of funds within the past 10 years.
Shining Star Recipient 2007
For excellent results and techniques while Investigating Losses.
Top Producer Award:
Monthly recipient of this award thirty eight times throughout my tenure.
EDUCATION
East Stroudsburg University Of Pennsylvania, East Stroudsburg, PA
College of Psychology. Bachelor of Science in Psychology. Minor in
Counseling.
Graduation: May 2004.
Internship Experience: Monroe County Correctional Facility,
Stroudsburg, PA
Responsibilities include: Case Management, Psychological
Testing, daily contact with inmates, facilitating group counseling sessions
on topics such as abuse and addiction.
Notre Dame Elementary and High Schools, East
Stroudsburg, PA.
Responsibilities include: Case management, Psychological
Testing, Intelligence Testing, Family, Group, and Individual Counseling.
Contact this candidate