Customer Service Active Directory

Jeremy Allen

**-* **** ***** ** NE T*

Leesburg Virginia, 20176

Phone: 703-***-****

Email: allenjeremy@gmailcom

Objective: I am seeking a senior level systems administration role that

lets me utilize my unique skill set to creatively solve problems

Core Competencies:

. Creative out of the box thinking/problem solving

. Linux /UNIX (most distros, my favorite is Redhat/Centos)

. Implementing creative open source products to solve problems

. Windows XP,7,Server 2003/2008

. Security (IPtables firewalls, Nessus/Nmap scans,web filtering)

. Active Directory/Group Policy

. Exchange 2003/2007

. Splunk log management, searching, reporting, and alerting tool

Technical experience:

. MS Office

. Blue Coat Prosy SG /Web Filter

. Splunk log management

. Sophos Utimaco Disk encryption

. Symantec Backup Exec

. Symantec Endpoint Protection

. Barracuda Spam Firewall

. Iptables firewalls running DansGuardian and squid proxy

. Open source LAMP suite

. Blackberry Enterprise Server

. MCSE:Security

. Comptia Security +

. Excellent at problem solving

. Great oral and written communication skills

. Personable and customer service oriented

. Team player

. Self motivated and self managing

. High attention to detail

. Able to learn new technologies quickly

Education: High Point University 2006

Bachelors: Computer Science

Minor: Physics

Work Experience:

Senior Technical Security Engineer September 2010-Present

GEOBRIDGE Corporation

. Support various client deployments of cutting edge security

solutions in three phases: pre-sales, design and implementation,

and post-sales Level 1 & 2 support

. Manage the internal server, workstation, and network

infrastructure including Exchange email servers

. Documenting processes and procedures

. Setup of Disaster Recovery site and supporting and maintaining

the site thereafter

. Support and maintaining Lab/Dev network

. Handle all internal user support issues

. Learning specific partner products, implement, and support them

. Developing "pre-sales" skills and techniques and presenting

proposed solutions to customers

. Monitor/troubleshoot network to ensure network availability to

all system users

. Perform necessary maintenance to ensure network availability

. User account management, administration of e-mail and directory

services

Environment: Redhat/CentOS, Apache web server, Windows server 2003,

Exchange 2007, VMware, Netgear Managed switches, EMC Clariion San,

Barracuda spam firewall, Juniper VPN, Fortinet Next Generation Firewall,

Blue Coat Proxy appliances, Splunk, Symantec Backup Executive Symantec

endpoint protection, Surado small business CRM, Alfresco open source

document management system, Open NMS network monitoring and alerting tool,

Splunk IT search engine/monitoring and alerting tool

Senior Systems Administrator

Independent Project Analysis February 2008-August

2010

. Managed a 50 server environment

. Troubleshoot workstation hardware and software

. Managed phone, and security system

. Maintain inventory of IT equipment

. Set up/support for business conferences

. Exit employees from company (close out accounts, etc)

. Monitor/troubleshoot network to ensure network availability to

all system users

. Perform necessary maintenance to support network availability

. Resolve second-tier end-user trouble tickets

. User account management, administration of e-mail and directory

services

. Troubleshoot VPN connectivity

. Train, mentor, and manage Jr level Systems Administrators to

efficiently support the company needs

. 24-hour emergency on-call

. Create and document procedures

. Create desktop system images

. Deploy new systems, servers, services

. Server administration including anti-virus, backups, spam

filter, break fix

. Maintain/upgrade complex systems

. Create/maintain documentation for complex systems

. Provided support to all offices (Headquarters and 6 branch

offices in other countries)

. Research and implement long term IT projects

. Migrated Groupwise email cluster from Netware to SuSE Linux

Enterprise Server 10

Environment: Linux (Redhat/CentOS/SLES), Novell Netware, Groupwise Email,

Windows Server 2003, IIS web server, Netgear managed switches, HP/Lefthand

San, Vmware ESXi, IPtables firewall, Squid proxy, Sonicwall VPN, VASCO

Token based authentication, SpamAssasin, WSUS for Microsoft updates,

Symantec Backup Executive, Symantec AV, Sophos AV, FOG-free open source

ghost for PXE imaging

Sr Hardware Technician

High Point University, High Point NC 2007-2008

. Responsible for purchasing, deploying, maintaining, and

decommissioning of a large inventory of campus computer hardware

. Responsible for administering software solutions for all lab

computers as well as faculty and staff computers

. Manages Jr Hardware Technicians to most efficiently resolve

trouble Tickets

. Maintain a print server with approximately 200 networked laser

printers

. Manage users, groups, and permissions in active directory

environment

. Develop policy and methods to keep the active directory

structure organized and performance tuned

. Develop policies and methods to purge old user and computer

accounts from the active directory

. Other miscellaneous systems administration responsibilities

Environment: Windows 2003 servers, Exchange 2003 email, Active directory

and group policy, Altiris remote management tool for software pushes and

system imaging, Symantec AV, Trend micro AV, Deep freeze endpoint

protection solution, Kayako ticket management system,

Private consultations and contract work 2005-Present

Provide IT solutions for several small/medium businesses and individuals

. Server, workstation, and software support

. Business continuity and disaster recovery assessment and

planning

. Network installation, maintenance, and administration

. Wireless network surveys, consultations, and installs

References available on request

Contact this candidate