Customer Service Administrative Assistant
Resume:
Da'Juantai M. Webb
Carson, CA 90746
310-***-**** / 562-***-**** (cell)
**********@*****.***
Administrative Assistant Resume Objective
Provide administrative support by conducting research, preparing
statistical reports, handling information requests, and performing clerical
functions such as preparing correspondence, receiving visitors, arranging
conference calls, and scheduling meetings. May also train and supervise
lower-level clerical staff.
PROFESSIONAL EXPERIENCE
DHL Global Forwarding
Position: Ocean Import Customer Service
July 2010 - Present
o Print documents for shipping containers arriving in Los Angeles Ports
o Open files for required container information
o Call shipper to receive ETA, firm codes, ocean freight charges & port
of discharge information as well as final destination location.
o Coordinate with Carriers to amend folders for firm codes, ocean
freight charges and port of discharge information as well as final
destination location.
o Write up check request for ocean to ship via UPS to proper shipper
o Maintain maintenance of filing cabinet
o Create daily report using Excel of files amended for processing
o Generate weekly report using Excel of weekly billing and invoices
o Cancel I.T.`s for cargo to clear at discharge or destination port
VOLT Temporary Services
Position: Customer Service / Administrative & Clerical / Warehouse
November 2008 - July 2010
o Provided customer support, administrative and warehouse duties on a
temporary basis to local work sites such as Ralph's Groceries, Frito-
Lay, Edison, etc.
Z Gallerie
Position: Customer Service Coordinator
February 2008 - November 2008
o Managed and processed billing for A/P
o Handled customer and Z Gallerie accounts for repairs
o Scheduled repair services for customers and all requested company
stores
o Constructed and managed all purchase orders for inventory and repair
replacements
o Extensive daily data entry via Microsoft Excel spreadsheet (Repair
reports, Billing etc.)
o Generate more business development opportunities
o Build and nurture strong personal relationships with repair services
HD Supply Utilities
Position: Administrative Assistant
May 2007 - September 2007
o Answered phones in a professional and helpful manner
o Managed company filing system
o Generated Purchase Orders daily for customer orders via EDI system
o Reconciled purchase orders daily
o Extensive daily data entry via Microsoft Excel, Word and Spreadsheets
o Open, sort, and distribute incoming correspondence, including faxes
and email
o Performing day-to-day administrative tasks such as maintaining
information files and processing paperwork.
o Ordered, distributed and managed office inventory, keeping work space
neat and organized.
Southern California Edison
Position: Customer Service Specialist II
April 2007 - May 2007
o Provided high quality customer service via call center
o Managed customer account information
o Handled customer request to for turn on/off, transfer of service & new
service request
o Responded to customer inquiries via telephone or email
o Advised customers of appropriate payment methods & payment locations
Paramount Saw Corporation
Position: Purchasing Manager/Customer Service
August 2003 - February 2007
o Maintained high quality customer service
o Receive and handled detailed customer orders via fax, telephone or in
person
o Managed product information and pricing in company computer for stock
o Track and provided order status of customer shipment via UPS, FED-EX
etc...
o Identifies and selects vendor to procure requisitioned commodities,
meeting criteria such as price, quantity, quality and delivery date
and places orders.
o Generated purchase orders for weekly inventory stock and customer
order's using company SAP program
o Received, sorted and distributed company mail
o Maintained vendor and customer relations which pertains to the
business
o Managed sales for walk-in & telephone customers orders
o Maintain standards of cleanliness, health and safety in company office
o Generated detailed company monthly sales, inventory & purchasing
reports
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