Manager Customer Service
Resume:
Letha Estes
Irving, TX *****
*********@*******.***
Objective: Experienced accounting/office assistant with skills in accounts
receivable, managing accounts, running reports, processing billing, and
shipping. My goal is to thrive within a fast paced and dynamic company that
offers opportunity for advancement and growth.
Qualifications:
. Knowledge with AS400 accounting software
. Experience with organizing and manipulating data on large spreadsheets
. Proficient use with Microsoft Excel, Word, Outlook, Power Point
. Experience with UFS: Unified Freight System freight tracking software
. Demonstrates ability to be a liaison between departments.
. Ability to use multi-line phone system
. Fax/Copy machine proficient
. Manages up to 10 employees
. Heavy Cash handling.
. Typing 75 WPM
. 10 Key 8500 ksph
Employment
March 2010 - Present Silverleaf Debt
Solutions
Position: Accounting Team Lead
Verify all applicants meet the specifications required to enroll into the
debt relief program. Input clients personal information into the company
database and sets up monthly billing. Process modifications with regard to
payment dates, payment amounts, bank account information, and general
account information accurately and in a timely manner. Communicate with
clients via e-mail or fax to discuss changes to the account. Process
refunds to clients when banking or billing errors occur. Deactivates
clients accounts after receiving requests to cancel. Corresponds with other
departments to ensure modifications are handled appropriately. Generates
commission reports and organizes the data into a more presentable format as
well as calculates commission to be paid to consultants. Trains new
employees within the accounting department. Point person for all accounting
related inquiries.
March 2008 - February 2009
Kintetsu World Express-Grapevine, TX
Position: Billing Agent
Ensured accuracy on all invoices produced by converting foreign currency to
US dollars. Reviewed client order errors. Adhered to TSA Guidelines on all
inbound shipments from over seas in order to stay in compliance with
National Security. Promoted account collections by calling clients.
Reviewed short pays with account managers. Audited all open files weekly to
prepare for closing. Properly closed file and ensured all debt was received
and proper documentation was collected. Sent out weekly mailing lists with
a copy of client files for review.
October 2007 - March 2008
Empire Terminal Warehouse-Garland, TX
Position: Customer Service Representative/Account Manager
Worked with delivery associates to provide accurate and thorough
information on location of drop, merchandise to be delivered, and who to
communicate with upon delivery. Distributed orders received over night, via
fax or e-mail, to the appropriate account manager to ensure timely
processing. Quality checked freight orders for accuracy prior to
distribution. Shipments of merchandise would be confirmed and adjustments
would be made if discrepancies were found. Informed customers of any
discrepancies or errors and solved problems creatively to help achieve a
successful outcome.
September 2003 - May 2006
Save-A-Lot Food Stores-Beardstown, IL
Position: Office Manager/Produce Assistant Manager
Managed store associates in the day to day activities. Ordered produce as
needed to keep inventory levels sufficient to buyers needs, while keeping
in mind the budget provided by store management. Ensure that all cash
drawers were collected, counted, and reconciled. Deposited money, checks,
and receipts at the local bank drop off. Collected all balances due for
accounts and monitored it in the accounting ledger.
References
Debra Golightly - Valuations American Home Mortgage 972-***-****
Specialist
Desrai Hoover - Medical Baylor Hospital - Plano 469-***-****
Receptionist
Kim Austin - Office Manager Empire Terminal Warehouse 214-***-****
Education
The University of Texas at 15 credit hours Psychology
Arlington
Arlington, TX
Southern Illinois University 30 credit hours Business Administration
Edwardsville, IL
Rushville High School Diploma General Studies
Rushville, IL
Contact this candidate