Administrative Assistant Customer Service

N atasha Roland

P.O. Box ***** Seattle, WA *****

Phone 206-***-****, e-mail: ***************@*****.***

Key Strengths

Excellent Customer Service

MS Access MS Outlook

S kills

Ability to work well

MS Word MS Publisher

i ndependently or in a team

Organized and detail oriented MS Excel MS PowerPoint

MS Visio Expression Web 3

E DUCAT IO N

H ighline Community College Des Moines,

WA

Administrative Assistant Certificate June

2011

Administrative Management AAS

Achievements: V ice President Honor Roll

PROFESSIONAL EXPER I ENCE

H ighline Community College Des Moines,

WA

Administrative Assistant/ I ntern M arch 2001- Now

Conducted telephone survey with past students, organized information into an

E xcel spreadsheet

Prepared t ravel forms: prior approval for t ravel and t ravel expense vouchers

Researched and created email list of all physical therapist in the state of Washington

Organized tasks for future Physical Training Summit 2012

H ighline Community College Des Moines,

WA

Data Entry I ntern Oct-2009-July 2010

Entered and updated student information into Jobstat database

Created flyers for upcoming classes using M icrosoft Publisher, distributed them on

campus

Assisted students with miscellaneous needs including printing, filling out Nursing

Assistant applications

Prepared, distributed, and tallied teacher evaluations each quarter using Scantron

machine, typed and organized information into an electronic file using Excel

Researched high school students involved in t rack and field, created e-mail list and

sent out letter to recruit students to Highline C.C.

Voni’s Voluptuous Hair Salon Des Moines WA

Braid Stylist Dec 2002-June 2005

Responsible for generating new clientele, created mailing list and brochures,

d istributed them via mail or e-mail

Placed orders for hair products weekly

Helped organize hair show, researched most reasonable venue, created and

d istributed f l iers

Conducted hair consultations for new clients, to determine hair style, set up

appointment, and styled client’s hair as requested

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