Customer Service Executive Assistant

Deborah Marrero

**** ***** *********, ***. ** Brooklyn, NY 11209 917-***-****

***************@*****.***

PROFESSIONAL EXPERIENCE:

Gruss & Co LLC, New York, N.Y. (Privately-owned Hedge Fund)

January 2007 - Present

Sr. Executive Assistant to COO

(COO is retiring)

. Provide high-level administrative and personal (i.e. bill-payments,

process of insurance claims, liaison with residences

contractors/vendors, house-keeper) support to COO.

. Prioritize and manage the COO's functions and daily activities

. Screen telephone calls and email communications on behalf of COO.

. Manage a complex calendar and handle frequent, last-minute scheduling

adjustments.

. Organize all logistics for teleconferences, videoconferences and

internal/external meetings.

. Handle highly-sensitive and confidential materials with utmost

discretion.

. Compose, proof-read, maintain documents and/or reports.

. Maintenance of Outlook contacts up-to-date.

. Conducting Internet research and fact-finding, as directed by the COO.

. Liaison with vendors, building facility, internal/external staff, and

recruiting agencies.

. Coordinate travel arrangements (i.e. itineraries, car service, hotel

accommodations, and restaurant reservations).

. Reconcile Corporate American Express account.

. Process orders for office i.e. office equipment, office supplies,

stationery, food/beverage inventory).

. Collaborate with Accounts Payable/Receivables for approval/inquiries

of invoice payments.

. Supervise receptionist, temporary staff and mailroom associate.

. Interview candidates for potential recruitment.

. Serve as back-up for CEO when necessary.

. Assist with the coordination of special projects and events, as

necessary (i.e. The Salvation Army Angel Tree Drive).

Bristol-Myers Squibb, Princeton, N.J. (Pharmaceutical)

July 1998 - December 2006

Sr. Executive Assistant to Director

(Relocated to New York)

. Handled travel arrangements/processing of expenses.

. Processed procurement orders of hardware/software and office supplies.

. Maintained and managed Asset Management database (via Remedy).

. Liaison with internal clients for asset requests.

. Administered all new-hire documentation/logistics (i.e. company IDs,

payroll, space, and computers).

. Coordinated moves for employees and departments.

. Composed correspondence and reports for distribution to management.

. Served as part of the Senior Administrative Team.

. Translator for Spanish-speaking customers.

. Event and meeting planning (i.e. Team Building, Customer Service

Appreciation Week, United Way Campaign).

. Managed departmental budget.

. Processed invoices check requests and vendor/service orders.

. Coordinated teleconference, video conference and catering orders.

. Handled heavy telephone volume, and calendar management.

. Maintained office and kitchen supply inventory.

NYU Medical Center-Hospital for Joint Diseases, New York, N.Y.

(Medical)

Administrator to Director of the Musculoskeletal Research Center

March 1997 - May 1998

(Relocated to

New Jersey)

. Heavy volume of grant preparation and tracking of grants.

. Time sheet/payroll management.

. Assisted with budget preparation.

. Organized all logistics for Summer Undergraduate Research Program.

. Assisted with coordination of Resident Fellowship Program.

. Maintenance of medical journal library.

. Maintenance and updating the OSHA (Occupational Safety Health Act) for

Reseachers' Laboratory.

Sr. Executive Assistant to Director of the Multiple Sclerosis Care Center &

October 1993 - March 1997

Traumatic Brain Injury Unit (Transferred

into a new position)

. Managed logistics in new office practice (i.e. setting up filing

system, ordering/setting up computers, furniture, and vendor

management).

. Managed the day-to-day responsibilities in medical practice; patient

charts, pre-certifications for patient hospitalizations, and all

patient-related needs/requests.

. Liaison with medical billing and insurance companies.

. Translation for Spanish-speaking patients.

. Assisted neurologist with patients when necessary.

. Transcription of reports and correspondence.

. Handled heavy appointment calendar and telephones.

EDUCATION:

. BS in Information Technology, University of Phoenix, N.J.

August 2005

. Executive Assistant Certificate, Katharine Gibbs, New York, N.Y.

June 1988

PROFESSIONAL DEVELOPMENT:

. New York State Notary Public Since

2007

. Public Speaking Certificate, Dale Carnegie, New York, N.Y.

2003

. Time Management Certificate, Franklin Covey, Princeton, N.J.

1999

SKILLS:

Typing 70 wpm, time management, problem-solving, excellent communication

and writing skills, travel planning (domestic and international),

bilingual in Spanish, proficient in Word, Power Point, Excel, Outlook,

Lotus Notes and experience with Visio, OrgPlus and Access, Blackberry,

SAP software, Remedy software, Aexeo software, Ariba procurement

software, AppXtender database management software, Internet savvy,

meeting and event planning.

AFFILIATIONS:

. IAAP (International Association for Administrative Professionals),

2007 - Present

New York City Chapter

REFERENCES:

Furnished upon request

Contact this candidate