Manager Customer Service

Denise Johnston

**** ****** **** **********, ** *5042 Phone 937-855-

4816

****************@*****.***

A self starter and quick learner that is comfortable in a team environment,

looking for a challenging position in the financial industry.

Middletown Area Schools Credit Union

1730 Central Avenue Middletown, OH 45044 November 1993 -

April 2011

Assistant Manager 2001-April 2011

Responsible for performing duties of manager in their absence as well as,

preparing new policies and updating old policies to ensure regulatory

compliance, supervising member service representatives including training

and evaluation of all representatives.

Administrator of credit and debit card programs and corporate account

. Saved $20,000 per year by being the lead in the conversion to

new debit card program.

. Provided bill payer and home banking service to membership.

. Liaison for all vendors.

Audits and Reports

. Responsible for cross referencing and sending information for

Child Support Enforcement to the state.

. Supplied loan payment information to the credit reporting

agencies.

. Gathered and reported information on yearly dormant accounts to

State of Ohio through the Ohio Gateway.

. Created calculations for monthly entries to allowance for loan

loss, quarterly state 5300 Call reports and sales tax for safe

deposit boxes.

. Responsible for all aspects of ACH audit.

. Coordinated information and worked with state examiners and

internal auditors.

Accounting

. Manager of general ledgers including finding inaccuracies and

making correcting entries to ensure general ledgers and

corporate accounts were in balance

. Responsible for accounts receivable and accounts payable.

Loan Officer 1996 - 2000

. Responsible for member services including processing loans from

application to closing phases, completing daily ACH and

sharedraft posting and returns.

. website maintenance.

. Completed changes to, balance and post payroll deductions semi-

monthly for membership.

. Collection for delinquent accounts and returned deposit items.

. Responsible for confirming property tax records and proof of

insurance for all home-equity loans, making disbursements and

processing all new home equity loans and cancel mortgage liens

on paid off home equity loans.

. Processed and updated disaster recovery reports daily.

Member Service Representative November 1993-1996

. Provided member services including, answering calls, questions

and inquiries, completing member transactions, opening new

accounts, ordering checks, ATM/Debit or Visa Cards, assisted

members in setting up home banking, e-statements and resetting

passwords.

. Responsible for balancing teller drawer daily.

. Completed chex systems, OFAC and risk evaluations on new

accounts.

. Balance, post and verify visa payments and billing, balance

ATM/debit billing and posting.

Marsh Supermarket

621 N University Blvd Middletown, OH 45042 September - November

1993

Deli customer service associate

. Assisted customers with orders for the deli or bakery departments.

. Responsible for daily food preparation duties to ensure costumer needs

were met in a prompt manner.

Computer and Software Proficiencies

Google Applications Suite. Microsoft Office Suite.

R.C. Olmstead credit union software MPS (Fifth Third

Bank) debit card program.

FIS software. Certegy visa card program.

Elan (U.S.Bank) debit card program .

Contact this candidate