Customer Service High School

Sharissa A. Sosa

*** *** ****** ***** *****, CA *1910

Cell: 619-***-****

E-Mail: ********.****@*****.***

Objective To obtain a position with in a growing company where I may

use my acquired skills, learn new abilities and express

future career developments.

Professional Tri-lingual Microsoft Word Goal Oriented

Skills English, Spanish, Task Orientated Energetic Attitude

American Sign Self Starter Highly Motivate

Language Data Entry Problem Solver

Bicultural Typing (60+wpm) Excellent customer

care

Education

California State University of Los Angeles - Previously

Enrolled

Chula Vista - High School Diploma

Work History

Front Office Receptionist 04/10-Pres

San Diego, CA ent

Receive, greet and courteously respond to

inquiries from patients, notifying the

appropriate medical assistant or staff the

patient wants needs to meet with them.

Responsible for answer all incoming calls

courteously on a multi-line phone and forward

or direct them to the proper employee. While

processing information, focus is key. Handling

over 100 calls per day while checking patients

in and out, and making appointments. Sorting

mail, collecting co-pays, documenting patient

information into the database.

Marshalls Cashier 10/08-09/0

Marshalls, Monrovia, CA 9

Responsible for good customer service,

distributing cash evenly, maintaining order in

different departments of the store, answering

phones and directing calls, filing, sorting,

organizing, keeping track of inventory, process

sales quickly and courteously, stocking any

items that needed to be stocked, assisted

customers with returns or unwanted goods, and

organize merchandise displays.

Volunteer History

City of Pasadena Public Health Department 08/08-09/0

Pasadena, CA 9

Answer phones, file, develop training manuals,

update healthcare directory, order office

supplies, develop fliers, translate documents

in English and Spanish, and provide assistance

to the uninsured populations in Pasadena.

City of Duarte Helmet Safety Program 08/08-09/0

City of Duarte, CA 9

Developing a curriculum to enforce the traffic

and safety laws in regards to implementing

helmet usage for all Duarte residents,

especially children and young adults

American Sign Language Interpreter 01/03-06/0

Saint Rosa of Lima Parish, San Diego, CA 8

Interpreted mass in American Sign Language for

the Deaf community of Chula Vista. Taught

Catechism educational classes to K1 through

12th. Provided translation for Deaf parents

with hearing children, as well as deaf children

with hearing parents.

Instruction Aide/ Office Aide 09/06-06/0

Chula Vista High School, San Diego, CA 8

Ordered, sorted, filed, collected, inputted

data kept inventory for school supplies,

distributed mail, supervised students' work,

collaborated with teachers in developing ideas

for productive learning in the classroom and

became proficient in varies database programs.

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