Customer Service Administrative Assistant
Resume:
#B-*
Kirkland, WA ***** Phone 206-***-****
E-mail **********@*******.*** Sean Kristek
Summary of
qualification Excellent oral and written communication skills with all types of
s people (Managers, Doctors, co-workers, Executives and patients)
Quick study with new programs and processes
Over 25 years of customer service experience in several different
fields.
Ability to prioritize, problem solve and work well under
pressure.
Highly developed PC computer skills including Microsoft Office.
Work well independently and as a team player.
Work April 2011 - Current
experience Executive Assistant for CEO, Toch Agency
Seattle, WA
Administer support to CEO
Screen incoming calls / correspondence, respond independently
where appropriate
Organize meeting agendas and prepare meeting space for standing
and ad hoc meetings
Interface with internal / external contacts in a consistently
personable, professional manner
Distributed mail though out work place
Perform additional administrative tasks and projects as assigned
June 2010 - March 2011 VA Hospital
Seattle, WA
Executive/Administrative Assistant / Executive Office
Administered support to Director, Deputy Director, Chief of Staff
and Assistant Deputy Director
Assisted patients with hospital complaints and compliments
Screen incoming calls / correspondence, respond independently
where appropriate
Organize meeting agendas and prepare meeting space for standing
and ad hoc meetings
Interface with internal / external contacts in a consistently
personable, professional manner
Assisted Executive Assistants with administrative work
Distributed mail though out work place
Ordered supplies for office
Manage confidential correspondence, information and other
communications appropriately
Liaise with departments / managers as required to facilitate
problem resolution
Serve as backup to receptionist
Perform additional administrative tasks and projects as assigned
March 2008 - April 2010 VA Hospital
Seattle, WA
Professional Support Assistant for Eye Clinic and Dental Clinic
Provided telephone and in person support of Dental Appointments
Provided support to Dentist and Dental Assistants
Greeted patients as they check in for appointments
Pulled dental charts for future patient appointments
Corresponded with outside dental groups in regards to patients
x-rays and records
Assisted New patients with check in procedures and paper work
Assisted the Chief of Dental staff with certain patient needs
Assisted with determining patient eligibility
August 1998 - July 2007 Virgina Mason Medical Center
Seattle, WA
Professional Support Analyst/Financial Analyst
Worked on various rebilling of claims from third party payers
(like Medicare and other insurance companies
Coded Inpatient and Outpatient charts from notes to ICD-9 and CPT
codes
Was a resource to physicians, clinical staff and business office
staff regarding coding questions
Assisted in charge tickets and Charge Master updating with
current CPT and ICD-9 codes.
Most often involved in finding missing medical devices that were
never billed or were billed incorrectly
Education August 1991 - June 1994
Pacific Lutheran University Parkland, WA
Bachelors in Business Administration, Minor in Finance and
Economics
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