Customer Service Health Care

AN TANAG

San Dimas, CA *****

E-mail: ******@*****.*** Mobile: 909-***-****

Objective: Experienced professional wish to obtain a position

with an organization that will allow me to utilize

my education in Health Information Management

Summary of

Qualifications

and Skills:

CUSTOMER SERVICES, 10 years experience

Relevant Core Proficient in report writing and documentation and

Courses: very detail oriented

Goal oriented individual with great leadership

capabilities

Microsoft applications including MSWord, MSExcel, MS

PowerPoint, AS400

Excellent written/verbal communication and

organizational skills, type 60 wpm

Dedicated employee who takes pride in punctuality &

to achieving project schedules

Able to organize time and energy to achieve maximum

productivity

Human Diseases Release of Personal Health

Information

Medical Terminology Anatomy &

Physiology I&II Pharmacy Technician

Health Care Record (E.H.R) Computers in Health Care

CPT/ ICD-9-CM

Health Care Statistics Health Care Data Sets &

Specialized Registries

Experience:

Job Title: Collector / Customer Service Representative

Employer: Lexxiom Inc, Fontana, CA

Dates: 01/09 to 02/11

Duties: Manage inbound and outbound calls from clients.

Greet Patients, schedule appointments, answer

phones, assemble charts, verify insurance with

provider, and collect payment. Communicate daily

with patients to work out a settlement for billings.

Verify debt, follows FDCPA and HIPAA laws. Able to

negotiate with debtor and creditor to reach an

agreement on settlement of each billing. Excellent

written and verbal communication.

Job Title: Account Executive

Employer: Bank of America, Diamond Bar CA

Dates: 3/02 to 11/07

Duties: Sell & originate home loans for purchase, refinance

and equity line of credits. Underwrite loans through

DU, CLUES, AS400 and manual UW and aggressively

prospect new mortgage loans via inbound/outbound

calls with approved lead sources. Collect and

analyzes information regarding the client's income,

assets, investments or debts, determine which loan

best fits the client's needs and financial

situation. Consistently meet or exceeded sales

expectations.

Job Title: Loan Administrator

Employer: Union Bank of California

Dates: 1/97 to 1/02

Duties: Review and prepare loan and credit agreements for

operations department for Agent, Syndication,

Participation, Direct, Letters of Credit and Sole

Lender in accordance with approval. Coordinate

account activities with various banks, outside

counsels and account officers and managers. Lead

team on a day to day processing of loan documents

including AS400, loan calculation, amortization,

promissory notes, loan payoffs, retrofitting and

re-amortization. Consistently meets funding dates

for each project

Education: ITT Technical Institute, San Dimas - Graduate June

2012

Associate of Science in Health Information

Technology

University of North Carolina at Charlotte - June

1997

Bachelor of Science in Finance

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