HOLLY A. DOZIER
*** ********** **., ***********, ** 28117
*****.******@*****.***
SUMMARY
Top-notch administrative assistant with more than 10 years of experience
coordinating office management and special projects. Possesses excellent
communication skills, a high level of confidentiality, and problem
resolution abilities.
WORK EXPERIENCE
Office Manager, Psychotherapy Services of CT, LLC, Vernon, CT
[11/09-5/11]
Implemented new office policies, procedures, and web based applications for
increased business revenue.
Electronic and paper medical claims billing and coding.
Medical note transcription.
Patient registration and check-in.
Scheduling and confirmation of patient appointments.
Management, update, and maintenance of confidential patient files.
Online and phone verification of insurance benefits and eligibility.
Calendar maintenance.
Aesthetician, Contours Spa & Wellness, Bloomfield, CT
[3/09-11/09]
Preformed facials and waxing.
Beauty consultant on skin care and facial treatments.
Attended training sessions to increase knowledge of retail products.
Administrative Assistant, Darton & Company, Inc, Westport, CT
[2/08-8/08]
Provided direct assistance to Personal Lines agent.
Investigated client billing and claim questions and concerns.
Resolution of outstanding system activities.
Produced insurance binders for auto dealerships and mortgage
companies.
Dental Office Assistant, Dr. Stephen M. Vultaggio, D.D.S., Concord, MA
[4/07-11/07]
Scheduled dental appointments.
Followed up with dental insurance companies regarding outstanding
dental claims.
Processed patient billing statements.
Coded dental procedures for submittal to insurance companies.
Operations Coordinator, EMC , Hopkinton, MA
[3/06-3/07]
Performed diversified and complex administrative duties for the department
managers and directors.
Set up intensive 4-8 week training sessions for program new hires.
Established IT accounts and phone extensions.
Procured laptops for new-hires and existing employees.
Made domestic and international travel and lodging arrangements.
Processed domestic and international expense reports on a weekly basis.
Medical Project Assistant, Perceptive Informatics, Waltham, MA
[7/05-1/06]
Edited and proofread imaging documents (Charters, Reviewer Manuals, Image
Acquisition Guidelines).
Recorded minutes for internal and external client meetings as needed.
Scheduled Independent Reviewers for medical imaging training.
Finance & Administration Specialist, Job Corps Career Center, Grafton, MA
[7/04-7/05]
Provided direct support to the Finance & Administration Director.
Complied departmental information in preparation of monthly financial
reports.
Processed and audited weekly financial statements for contracted business.
Recorded and distributed meeting minutes for weekly Finance &
Administration meetings.
Supervised and arranged projects for work-based learning students.
Cashiered and reconciled student pay.
Maintained Finance & Administration Director's daily calendar.
EDUCATION
Eastern Connecticut State University, Willimantic, CT
[05/02]
Bachelor of Arts in History and Social Science
SKILLS SUMMARY
Typing: 60 WPM
Software: Windows OS, Word, Excel, PowerPoint, Outlook, Mac OS, iWork.
Calendar scheduling and maintenance.
Strong organizational and analytical skills.
Expense reporting.
Timecard approval and processing.
Claims coding and submission.
Document preparation and editing.