Human Resources Manager
Resume:
Frances Jordan
Pittsburgh, PA 15238
*********@***.***
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Credentials: Demonstrated transformational
leadership and managed large staffs; performed organizational development
and HR generalist functions.
Organizational Development HR Generalist Functions
Transformational/Thought Leadership Trusted Advisor/Business
Partner
Change Management/Org. Intervention HR Consulting/Organizational
Alignment
Stakeholder Management/Engagement Talent Acquisition and Management
Executive Coaching/On-Boarding/Integration Performance Management
M & A/Cultural Integration HR Best Practices
Employee Engagement and Inclusion Due Diligence Process/ER
Process Simplification HR Services and Support
Leadership and Executive Development Work/Life Procedures &
Programs
Employment History: Worked in corporate, non-profit, and educational
sectors. Provided HR services and support for large financial services,
telecommunications, healthcare/insurance, technology (IT), retail grocery
and pharmaceutical companies.
11/03 - Present Jordan Consulting, Pittsburgh, PA
Human Resources Consultant
Provide services required for achieving sustainable
organizational/cultural transformation; specializing in
executive coaching, talent management, leadership
development, organizational alignment/performance
management, employee engagement and inclusion, learning
solutions, HR strategy and workforce transformation.
3/08 - Present Duquesne University, Pittsburgh, PA
Instructor/Coach/Advisor - Center for Corporate and
Executive Education
11/99 - 5/03 IBM Corporation, Somers, NY
HR Director, Global Software Sales and Marketing
Responsible for global HR practices, mergers and
acquisitions, cultural integration, executive coaching,
performance management, organizational align, and
leadership development.
HR Manager, Global Servers and Systems
06/93 - 10/99 Fannie Mae, Washington, DC
Senior Director, Employment Practices
Responsible for employee relations, staffing, and
EEO/Regulatory Compliance.
Senior Director, HR Services/Operations
Responsible for HR service and child-care centers,
HR generalists/consultants, employee relations, and
staffing.
Director, HR Operations
Responsible for staffing and HR generalists.
Director, Corporate Staffing
Regional Director, HR, Philadelphia
Provided full-service HR support.
07/91 - 06/93 UNUM Corporation, Portland, Maine
Director, Human Resources
Led re-engineering, organizational development,
strategic planning, team building, management practices,
and leadership development efforts.
11/87 - 06/91 US Sprint Communications Company, Reston,
Virginia
Regional Director, Human Resources and Employee Services
(Mid- Atlantic Region)
Managed a large staff and provided full-service HR
support and employee services (health facility, employee
store, and credit union) in seven locations.
Director, Human Resources (Government Systems Division)
Managed HR services and support for the company's
government contracting division.
Director, Human Resources Planning, Information Systems
and Special Programs
Led corporate human resources strategic planning,
HRIS, corporate library and special programs.
02/81 - 11/87 Mellon Bank Corporation, Pittsburgh, Pennsylvania
Assistant Vice President and Division Manager, Human
Resources Planning and Development
Managed a large staff who provided full-service HR
support for employees in 10 locations.
Manager, Human Resources Planning
Responsible for strategic, succession and career
planning; training and development; performance
management; organizational development; and quality
circles.
Manager, Employee Relations & College Recruiting
Led all employee relations and college recruiting
activities.
Assistant Manager, Human Resources
Management Training Specialist
Designed and implemented management training courses
and performed needs assessments.
01/79 - 02/81 Penn State University, Pittsburgh, Pennsylvania
Continuing Education Administrator
Developed and marketed new programs. Served as
liaison to the business community.
12/77 - 12/78 Bidwell Cultural Center, Pittsburgh, Pennsylvania
Director of Counseling Service & Support
Provided counseling and support services for
students.
09/74 - 12/77 Penn Hills School District, Pittsburgh, Pennsylvania
Elementary School Teacher (Certified K-8)
Education
Carnegie-Mellon University M.S. Public Policy May
1987
University of Pittsburgh M. Ed. Counseling April
1977
University of Pittsburgh B.S. Education April 1974
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