Customer Service High School
Resume:
Mrs. Latasha N. Wylie Roberts
Winnsboro,SC 29180
************@*****.***
Objective: An interesting position with a growing company that will
utilize my skills in the fields of Administrative Specialist,
Collections or Customer Service.
Experience: Lexington Medical Center West Columbia,SC
Patient Financial Service February 2009 to May 2009
? Located customers to collect installments, overdue
accounts, damage claims, and nonpayable checks..
? Visited and phoned customers and attempted to persuade
customers to pay amount due, or arranged for payment at
later date.
? Kept record of collections and status of accounts.
? Interpreted and applies compliance guidelines to maintain
billing integrity
? Maintained the highest level of professionalism while
representing the health district
? MISYS Experienced
South Carolina Department of Education Columbia,SC
Administrative Specialist II January 2007 to January 2008
? Performed general office duties such as typing, filing,
handling mail, and monitoring appointment calendars
? Performed receptionist duties such as routing
correspondence, answering telephones, and setting
appointments
? Maintained a system to handle office inventory, office
supplies, budget records, requisition, purchase orders and
travel vouchers
? Gather information to compose and produce drafts and final
documents of office correspondence and reports
? Executed National Reporting Systems by utilizing Lit Pro
database while serving as enrollment management liaison
? Assisted with developing Power Point presentations
South Carolina Employment Security Commission Winnsboro, SC
Receptionist/ Cust. Service Rep January 2006 to January 2007
? Handled a approximately 30 unemployment claims on a weekly
basis
? Received telephone and written response requesting
eligibility for unemployment
? Verified and obtained documents for unemployment claims to
be processed correctly and updated
? Reviewed unemployment claims applications for approval or
denial of benefits under established policy provisions
AMCOL SYSTEMS Columbia, SC
Collections/ Medical Billing May 2004 to September 2006
? Conferred with patients by telephone to assist in
resolving unpaid health care accounts (first and third
party)
? Required to identify reason for non -payment
? Responsibilities included verifying insurance information
with patients by adding/ revising demographics, and
analyzing credit information
? Assisted in identifying patients who qualify for charity
care
? Established payment arrangements, recorded information
about financial status of patients and status of patients
? Responsible for status of collections timeliness and
accuracy
Education: Fairfield Central High School Winnsboro, SC
High School Diploma 2004
York Technical College Rock Hill, SC
Front Office Medical Certificate 2005
Fairfield County Career Center Winnsboro, SC
Business Management 1& 2 2004
References: Available upon request
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