Years Experience .Net Software Technical Support
Resume:
Mark McCurdy
Mobile Phone: 479-***-****
E-mail: *********@*****.***
Location: Van Buren, Arkansas
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SKILLS
User Technical Support, almost 10 years experience helping users with
software and hardware problems.
Data Entry, both numerical and notes on entries.
Intermediate Excel, Outlook and Word use.
Computer networking, from hooking a single computer to DSL to hooking a
small office to cell wireless.
Computer building, repair and upgrading.
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WORK EXPERIENCE
Aegis Level 2 Support person At Golden Living in Fort Smith
Dec 6, 2010 to May 24, 2011
Reason for Leaving: Contract work expired on May 24, 2011
Supported Users in using Casamba Smart program. Creation/Closing/Escalating
tickets on issues dealing with Smart software issues, Login/Access issues,
Printer/Fax issues and internet/networking issues. Worked under Kent Judy
and Walt McCoy.
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Customer Technical Support Technician II
October 20, 2000 - December 31, 2009
Loislaw.com Inc Van Buren, AR
Reason for leaving: Department downsized
Duties and Skills:
Took incoming calls and emails from customers and employees and helped them
use the various websites and products available from Loislaw and our parent
company, Wolters Kluwer and it's other child companies including Aspen
Publishers, Teachinglaw, Kluwerlawonline, etc..
Was responsible for auditing the Loislaw website users on a monthly basis,
making sure the services they were subscribed to matched what they had
access to and reporting inconsistencies to management. Created Excel sheets
of current customers and their subscribed products.
Helped create training materials for incoming technicians.
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EDUCATION
High School
Lakeside High, Hot Springs, AR
College
None
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About Me:
I am a 46 year old bachelor. I enjoy working on computers and helping my
friends with their computer problems. I don't drink or smoke. I am trying
to teach myself Japanese.
.
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References
Supervisor at Loislaw
Johnny Call
Alma, AR
*******@***.***
Time Known: 6+ years
Paula Putman
Fort Smith, AR
cell 479-***-****
home 479-***-****
*******@***.***
Time Known:9+ years
Bill Batz
Van Buren, AR
***********@***.***
Time known: 8+ years
Brian Eveld
Van Buren, AR
**********@*****.***
Time known:9+ years
Elisabeth Washum
Little Rock, AR
*******@*****.***
Time known: 8+ years
JoAnn Powell
Alma, AR
**.******@***.***
Time known: 8+ years
Contact this candidate