Human Resources Customer Service

CHRISTINE MELLENO ******@*******.*** 201-***-****

Profile

Competent seasoned human resources professional with 15+ years of generalist experience in various assistant

and supervisory roles. Devoted to ensuring best practices and compliance. Energetic, quick learner with

excellent communication and computer skills. Progressive success and leadership roles in fast-paced

environments.

Professional Experience

Employee and Labor Relations

Ensure compliance with policies and contracts Collective bargaining negotiations

Enhance employee-management relations Performance appraisals and disciplinary actions

Ensure discretion and confidentiality Retention strategies and morale initiatives

Participate in Safety Committee Investigations and exit interviews

Benefits, Compensation and Compliance

All aspects of employee benefits Track paid time off and attendance

Health and welfare plans Total compensation

Retirement Plans Family Medical Leave, unemployment, workers

IRS Compliance compensation, disability compliance

L iaison between company and broker Federal law compliance (OSHA, FSLA, HIPAA)

Facilitate new hire orientations

and vendors for renewals, claims

and open enrollment

Recruiting, Organizational Development and Training

Review resumes, screen applicants Design and facilitate training in diversity,

Thoroughly interview candidates and make customer service, performance appraisals,

recommendations workplace safety

Pre-employment screenings Management coaching for disciplinary actions

Heavy use of recruiting tools, print media, Coordinated Employee Health Fairs and

websites, job fairs Benefits Fairs

Succession planning

Career Accomplishments

• Progressive increase in responsibility and duties over the years.

• Designed and implemented benefit and new hire orientations.

• Designed and implemented employee incentive programs such as employee of the month program, and

attendance rewards.

• Designed and implemented employee morale programs such as birthday card program, monthly games

and giveaways, employee bulletin board, coupon and discount programs.

• Reduced company worker’s compensation claims and experience rating.

• Expanded orientation programs, designed and implemented new system of effective training.

• Streamlined accident reporting process and procedures saving the company thousands of dollars.

Christine Melleno

Page 2

Employment History

New York Athletic Club, New York, NY 1999-2011

Benefits Administrator

New York Apple Tours, New York, NY 1997–2001

Human Resources / Risk Management Assistant

Volunteer Work

Lyndhurst Board of Education, Lyndhurst, NJ April 2010 to Present

Board Member/Trustee

Participate in hiring teaching staff and school administrators, adjudicate staff disciplinary hearings, public

speaking appearances to groups ranging from 100 – 3,000 people, interacted with high profile local, county, and

state governmental officials. Volunteer, elected position for a school district with 9 buildings and approximately

2,300 students.

Education

Montclair State University - Upper Montclair, NJ

M.A. May 2003 Major: Legal Studies with Employment Law & Dispute Resolution Concentration

Rutgers University - Newark College of Arts & Sciences - Newark, NJ

B.A. May 1993 Major: Psychology and Education

Various Seminars on Human Resources topics such as laws regarding time off, ADA, FMLA, FSLA

etc., harassment prevention, diversity, negotiation, and disciplinary procedures

Appointments and Certifications

Member of Society for Human Resources Management (SHRM)

Certificate in Human Resources Management - American Management Association

Currently preparing for Senior Professional in Human Resources (SPHR) certification (Exam scheduled for 6/30/2011)

Notary Public in New York and New Jersey

CPR/First Aid Certified – The Heart Saver Institute

Other Skills and Experience

Computer literacy – All Windows Versions, Microsoft Office Suite, Word, Excel, Power Point, Outlook

Internet research skills and excellent communication skills both written and verbal

High degree of professionalism, organizational skills, flexibility and multi-tasking ability

Able to read and speak Spanish semi-fluently

Negotiation and mediation skills

Legal Research / paralegal skills including Westlaw and Lexis/Nexis

HRIS, payroll and timekeeping systems experience (i.e. Kronos, Ceridian, and ADP)

Experience in hospitality, tourism, and retail industries

Customer service experience (retail and telephone)

Supervisory/Management training and experience

LinkedIn Profile - http://www.linkedin.com/pub/christne-melleno/20/62a/59b

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