Customer Service Manager
Resume:
J U L IA SCHRANCK
**** **** ******, *** * Cell: 302-***-****
Philadelphia, PA 19107 Email: *************@*******.***
OBJECT IVE
• To obtain a position in the public health field that will provide experience that
enables me to utilize my organizational and program development skills, as well as
my ability to work well with diverse populations of people.
EDUCAT ION
University of Ma ry Washington F redericksburg,
VA
Bachelor of Science in Psychology
May 2009
GIC Argentina Spanish Language School B uenos Aires,
A rgentina
Certificate of Completion
Winter 2010
Academia Latinoamericana de Español Quito,
Ecuador
Certificate of Completion
Summer 2008
Cape Henlopen H igh School
Lewes, DE
H igh School Diploma
June 2005
EMPLOYMENT EXPER IENCE
The Walking Company Holdings, I nc.
Philadelphia, PA
Assistant Store Business Manager November
2010-Present
• Provide excellent customer service in a corporate retail setting
• Assist with time-sensitive inventory management
• Create and work to achieve daily, weekly, and monthly sales goals
• Conduct monthly employee evaluations
One Spirit Massage Studio Rehoboth
Beach, DE
Receptionist Summer
2010
• Handled weekly scheduling for therapists and appointment reminders for clients
• Entered confidential client information into a computerized data system
• Maintained a clean, organized, and welcoming front office
EMPLOYMENT EXPER IENCE (Continued)
Just Comfort Shoes
Rehoboth Beach, DE
Manager and Salesperson J une 2003-
October 2010
• Received, restocked, and managed inventory
• Trained new hires
• Maintained computerized monetary t ransactions
U MW Office of Student Activities and Community Service
F redericksburg, VA
Head Sound Technician Fall 2007-Fall
2008
• Supervised, scheduled, and assigned an eight-person team to identify and provide
sound system coverage for university-sponsored events
• Managed and inventoried equipment
COM M UN I TY VOLUNTEER ACT IV I T I ES
Giant Productions
F redericksburg, VA
Member and Volunteer Fall 2005-Spring 2009
• Planned, budgeted, and sponsored student-run events for the University of Mary
Washington
Boardwalk Buddy Walk for Down Syndrome
Rehoboth Beach, DE
Volunteer Fall 2009 and Fall
2010
• Assisted with event promotion and Walker Registration
F redericksburg Area Food Bank
F redericksburg, VA
Volunteer Spring
2009
• Entered confidential donor information into a computerized data system
• Organized and restocked inventory
The Kenmore Club F redericksburg,
VA
Volunteer Spring
2007
• Spent time with patients and participated in patient activities in the mental health
outpatient facility
SKILLS
• Able to work and contribute independently and within a team
• Detail-oriented with strong ability to effectively multi-task
• Deadline-driven with ability to respond and adjust to changes in an appropriate and
t imely manner
• Proficient with both PC and Macintosh computer systems, including M icrosoft Office
applications such as Word, Excel, and PowerPoint
• In termediate knowledge of Spanish language
• Experience working with diverse populations
Contact this candidate