Customer Service Manager

Jamie A White

**** ******* **** ** *** *** 614-***-****

Austin TX 78749 *****.****@***********.***.***

***********@*****.***

Summary of Qualifications

• Possess excellent communication skills, both verbal and written

• Possess strong organizational and management skills

• Goal-oriented and ability to handle multiple tasks

• Performs tasks in given time with minimal to no supervision.

Technical Skills

• Knowledge of basic operating software like Microsoft Outlook, Word, PowerPoint, Excel and the

internet

• Skilled with Adobe Photoshop

• Knowledge of research skills using the internet and other resources to compile detailed

databases, analysis and reports.

• Familiar with operating systems like Vista, and Windows XP

Education

The Ohio State University Columbus, OH

Bachelor of Music September 2005- June 2010

Concentration in Music History

Professional Experience

Petsmart, Inc. Austin, TX

PetHotel Senior November 2010 – March 2011

• Responsible for all manager duties in absence of a PetHotel Manager or Assistant Manager.

• Coordinates and maintains all lunch and break schedules for PetHotel associates.

• Responsible for the health and wellbeing of all cats and dogs currently staying in the PetHotel.

• Audit and file all pet parent paperwork, including but not limited to: Master Boarding

Agreements, Pet Assesments, Medication Forms, Service cards, and Pet evaluations.

• Using the company’s Touchpoint program to create and maintain client profiles, pet profiles,

vaccination records, and reservations at the hotel.

Petsmart, Inc. Columbus, OH

Support Manager August 2010 –October 2010

• Coordinates store front end operations and is responsible for store operations as assigned in the

absence of store management

• Provided customer service in a fast paced environment through all aspects of store operation

• Trained and monitored new employees to establish an efficient and productive work

environment

• Performed opening and closing till and safe counts. Responsible for filing all corresponding

paperwork.

• Received, processed, filed, and distributed certified mail, shipped goods.

Petsmart, Inc. Hilliard, OH

Cashier/Pet Care Specialist June 2008- July 2010

• Provided customer service in a fast paced environment through all aspects of store operations

• Trained and monitored new employees to establish an efficient and productive work

environment

• Maintained cash till while operating the register and assisting customers.

• Cleaned, straightened and restocked the front end of the store.

• Responsible for the health and well being of all animals housed in the store.

• Assisted customers with their questions and pet needs, helped find solutions and products to

best fit their needs and budget.

Build-A-Bear Workshop Dublin, OH

Bear Builder/Party Hostess June 2007- May 2008

• Provided customer service in a fast paced environment through all aspects of store operations

• Trained and monitored new employees to establish an efficient and productive work

environment

• Directed birthday, scout and class parties consisting of 6 or more children through all aspects of

the store experience

• Cleaned, straightened, and restocked the store before, during and after operating hours.

• Maintained a clean and safe work environment for both customers and associates.

Gerard M. Papp, DO, Inc Columbus, OH

File Clerk August 2003- July 2005

• Responsible for the maintenance of the patient's documents and their addresses.

• Maintained the patient's information, reports, income reports and statistics with balancing the

daily schedule.

• Developed the forms and manuals and procedure of organization

• Processed patient's billing, statements, reimbursement claims, post transaction and data.

References

Upon Request

Contact this candidate