Customer Service Sales

Stephanie Espinoza

*** ****** **. *** *******, CA. 91776

626-***-**** *************@***.***

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Professional Skills

. Microsoft Windows/Office

. Internet Explorer

. Microsoft Outlook

. Filing/Editing

. Typing (40+ wpm)

. Office Procedures

. Telephone Skills

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Education

High School Graduate, Class of 2008.

Gabrielino High School, San Gabriel, CA.

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Employment Skills

. Developed ability to work in a fast-paced atmosphere

. Maintained excellent customer relations and developed customer rapport

. Diplomatically resolved customers complaints on as-needed basis

. Ability to follow instructions well and make decisions with no

supervision

. Maintained all record-keeping procedures without error

. Effectively developed telephone communication skills and consistently met

quotas

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Employment History

Customer Service Representative, Pasadena CA. DS Waters Of America

2011-2011

Provided excellent customer service to resolve customer issues and

complaints.

Organized and maintained customer files, update customer information, and

scheduled

deliveries to best assist every customer. Processed payments, and resolved

customer

billing issues. Able to multi-task in fast pace environment. Handled

daily phone calls

and correspondence.

Customer Service/Sales, Pasadena, CA. Macy's Pasadena

2010-2011

Provide customer service and sales for Laura Mercier. Courteously greet

customers

and efficiently process transactions within busy, fast-paced retail

environment. Operate

scanners and computers to itemize and total customer purchases; collect

payments and

make change for cash transactions; and balance drawer at the end of each

shift. Assist

with store stocking, floor-sets and opening/closing procedures. In-depth

knowledge of all

products. Strong interpersonal and communication skills. Comfortable in

presenting oral

presentations and demonstrations. Apply new strategies and implement plans

to increase

the sales of the products. Result-oriented individual dedicated to

achieving customer satisfaction

as well as meeting or surpassing company expectations. Very professional

and reliable person.

Efficient in building good customer relationships. Efficiently capable of

working in a fast paced

and continually changing environment.

. Placed "11th in Sales " out of 200 sales representatives

. Commended by supervisors for flexibility in changing work hours when

asked and filling in during scheduled off-days for absent employees.

. Display a positive, helpful attitude on a daily basis that was

consistently praised by customers and employers.

Administrative Assistant/Customer Service, Covina, CA. Premier

Business Equip. 2008-2010

Performed administrative & customer service functions. Key contact for all

interactions with

customers via phone & email. Provide excellent customer service to resolve

issues or complaints,

update customers information in database as needed. Organize and maintain

customer files.

Submit and track all equipment repairs and orders. Maintain owner's

personal calendar, coordinate

& arrange meetings via Outlook. Prepared spreadsheets, documents and

presentations using

Word, Excel and Powerpoint. Handled incoming and outgoing mail. Ordered

office supplies,

coordinated catering for meetings. Exercise discretion and confidentiality

with customer information.

Gifted in multi-tasking and prioritizing my work.

REFERENCE AVAILABLE UPON REQUEST

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