Manager Customer Service

Joseph A. Hrehus

*** *** ***** **** 58-904-***-****-H

Ponte Vedra Beach, Florida 32082

Summary of Qualifications

Profile: Background encompasses more than 18 years of professional

experience in Operations/Terminal management with skills and

accomplishments in the areas of personnel recruiting and supervision,

administration, scheduling, dispatching and customer/vendor relations. All

done with LTL and Full Load coast to coast city and local.

Professional Attributes: A self-motivated, highly dedicated individual

with strong organizational, problem-solving and decision-making skills.

Proven ability to motivate union and non-union personnel to achieve optimum

productivity. Able to manage time efficiently, handle multiple projects

simultaneously and work well under pressure. Computer skills include

Microsoft Word, Access, Excel, Lotus 1-2-3, customized databases, AS400,

Qual Com Satellite, GPS, Roadway and Roadnet software, Nextel and

Blackberry.

Professional Experience

Princeton Trucking Brokers Inc, Ponte Vedra Beach,Fl 2/04-10/10

2/04-10/10

Partner of Firm-MC#520255

Brokerage of Commercial Loads Coast to Coast-City and Local Throughout U.S.

Specializing in Van/Tanker/Flatbed/Reefer Units

Handling Movement for Clients Owning Equipment and Furnishing Labor

Penn Tank Lines, Orlando, FL

3/03 -

1/04

Planner/ Operations Mgmt/ Driver Recruiter

. Assisted in the day-to-day management of transportation activities in

three locations for a bulk petroleum carrier: Orlando-Tampa-Jacksonville

. Supervised and directed activities of 40 drivers; developed and executed

route planning to maximize productivity.

. Analyzed daily workload to develop comprehensive operational plans and

strategies; performed productivity analysis to determine company's ability

to perform load building activities.

. Communicated extensively with major accounts and individual stations to

perform inventory analysis and develop distribution plans and schedules;

maximized revenues through effective inventory management.

. Coordinated the prompt and diplomatic resolution of client problems and

concerns.

. Monitored activities to ensure compliance with company, DOT, and EPA

regulations.

Key Accomplishments:

. Significantly increased operational efficiency by recruiting a highly

motivated and productive operational team.

. Played a key role in increasing client satisfaction and retention through

quality service, effective account management, and the timely resolution

of account problems and issues.

. Increased drivers' compensation by 39% through effective route planning

and operational management.

Rinker Materials, Port Canaveral, FL

7/01 -

10/02

Planner for state of Florida/ Operations Mgmt/ Driver Recruiter

. Planned and coordinated distribution activities for Rinker Ready-Mix and

Block plants, including all key external customers throughout Florida;

managed transportation and dispatching functions for a bulk cement

carrier; planned various bulk pickups and deliveries throughout central

Florida.

. Scheduled more than 35 Rinker owner/operators and hired outside carriers

to ensure distribution goals were met.

. Assisted Safety Director of Rinker New Line Transportation on-site in

Port Canaveral with all transportation activities.

. Worked closely with drivers, shippers, receivers, and loading point

areas; resolved problems in a timely manner.

. Developed and maintained strong relationships with internal and external

customers.

. Maintained an in-depth knowledge of OSHA and DOT regulations; attended

all quarterly safety meetings.

Metroplex Corp., Edison, NJ

1/97 -

12/99

Terminal Manager- Two Freight Forwarding Corporations: 8 Eastern States

. Planned, coordinated and managed distribution activities for two high-

volume freight forwarding companies; provided 7X24 hour support to 400

McDonald's restaurant with more than 1,200 weekly deliveries and 200 Shop

Rite Supermarkets within six states with more than 700 weekly deliveries

. Designed recruiting strategies to identify qualified personnel;

interviewed, evaluated and hired prospective employees.

. Planned, prioritized and scheduled distribution routes to ensure delivery

objectives were achieved.

. Maintained equipment inventory; scheduled corrective and preventative

maintenance to minimize downtime.

. Investigated driver accidents and prepared reports; interfaced with

insurance companies to negotiate payments.

. Managed day-to-day administrative functions; analyzed vendor invoices and

approved payments; reviewed customer bills to ensure accuracy; prepared

inventory and productivity reports; processed payroll records.

. Addressed and resolved employee problems in accordance with company

procedures and union policies; served as a liaison with union

representatives to terminate underperforming personnel.

Joseph A. Hrehus Page 2

Metroplex Corp. (Continued)

Key Accomplishments:

. Instrumental in the development and successful management of the Wakefern

account with 200 Shop Rite supermarkets throughout six states; utilized

company routing software to establish efficient routes.

. Established an outstanding reputation of consistently achieving

distribution objectives in accordance with customer specifications and

established delivery deadlines.

. Significantly improved delivery times and reduced distribution costs by

developing effective routes and schedules.

Krajack Tank Lines, Keasby, NJ 1995 - 1996

Transportation Manager

. Responsible for the management and coordination of transportation and

dispatching activities for a bulk chemical carrier; scheduled more than 50

owner/operators with deliveries throughout the East Coast and Midwest.

. Reviewed customer requests to determine daily delivery needs and

prioritize shipments; performed extensive follow up procedures to ensure

customer satisfaction.

. Worked closely with drivers, shippers, receivers and loading point areas

to coordinate daily activities; investigated and resolved problems in a

timely and professional manner.

. Gained hands-on experience in the transportation of diverse chemicals and

hazardous materials; developed a working knowledge of OSHA and DOT rules

and regulations.

. Consistently achieved on-time deliveries resulting in increased customer

satisfaction and repeat/referral business.

Island Transportation, Carteret, NJ 1992 -

1995

Transportation Manager/Recruiter

. Coordinated and managed transportation activities for a bulk petroleum

carrier; responsible for all delivery activities in a 24X7 operation;

managed more than 100 unionized drivers with deliveries throughout the tri-

state region.

. Communicated extensively with brokers to assess their delivery

requirements; developed appropriate strategies to ensure accurate and

timely shipments.

. Prepared a wide variety of documentation including bills of lading and

broker fuel cards.

. Increased productivity and profitability through hands-on management,

attention to detail and on-time deliveries.

Thrifty Car Rental Systems, Inc., East Brunswick, NJ

1984 -

1991

Sales Manager

. Responsible for the management, development and profitability of seven

automobile rental franchises throughout New Jersey; oversaw advertising,

purchasing, credit, leasing, staff supervision and customer service

activities.

. Developed operational policies and procedures to optimize sales volume

and customer satisfaction.

. Supervised employees to ensure corporate objectives were achieved;

provided training in all phases of daily operations including selling

techniques and company policies.

. Conducted research to locate inventory; negotiated with sellers on the

purchase of merchandise.

. Designed and implemented networking strategies and targeted marketing

campaigns; created innovative advertisements to increase customer

awareness.

. Responsible for coordinating the prompt resolution of customer related

problems and concerns; evaluated customer applications to determine credit-

worthiness and establish credit terms.

. Maintained an environment dedicated to providing optimal levels of

service to a diverse clientele, a strategy successful in generating repeat

and referral business in a highly competitive market.

Education

Middlesex County College, Edison, NJ

Associate of Science in Computer Science

Associated Business Careers, East Brunswick, NJ

Advanced Computer Operations Management

Personal and professional references are available upon request.

Contact this candidate