Customer Service Manager

Location:

Posted:

June 10, 2011

Amy Lee Granger

Phone: 571-***-**** E Mail: ***.*.*******@*****.***

[AG]

Job Objective

Working in the field of communications and utilizing the skills I have learned to expand my knowledge base in an

environment that is challenging. A degree in English has prepared me to communicate, both in person and in writing, to a

diverse group of people. The study of English expands past text and into computers, public speaking, analysis, editing,

research, documentation, close readings and interpretations of text, and an ability to conform to the language and needs

of the people around me.

Experience

Bell Family Care Provider September 2010 Current

My position with the Bell family was unique. I chose to change my employment status during my senior year at

UNC so that I could focus on my studies. I took employment with the Bell family as a nanny to assist Mrs.

Bell with her children while her husband was deployed for 10 months in Afghanistan. My duties were

extensive, exceeding the norm of nanny responsibilities and entering into parenthood with Mrs. Bell. I

utilized more of my communication and planning skills in this position than in any formal position I had

ever held. In addition to caring for her family, I had to help manage schedules, medications, stress levels,

family dynamics, and emotional needs. The skills acquired while with the Bell family, though not in an

executive or traditional environment, have prepared me to deal with and communicate with families and the

needs that are not met through the community.

Outback Steakhouse Manager, Fredericksburg, VA June 2007 September 2010

Responsible for store operations, interpersonal communication among staff, money handling, public promotion and

communications, human resource knowledge, product knowledge and sales, computer programming and documentations,

policy development and enforcement, hiring of staff, and owner support.

Sun Optics Manager, Mackinaw City, MI May 2001 October 2006

Responsibilities included product selection, inventory management, employee communications, problem resolution,

customer relations, and overall management of store functions.

Education

B.A., English, University of North Carolina Wilmington May 2011

Studied communications, situational ethics, computers, speech, analyzing text, technical writing, literature, theory and

practice.

Associate’s Degree in General Studies, North Central Michigan College May 2007

General studies include all basic requirements, social studies, and sciences.

Skills

Proficiency with Word and computers.

Ability to speak basic Spanish. Lived and worked in Cuautla, Morelos, Mexico in 2005 as a volunteer teacher. Can

understand and communicate with peoples of Spanish speaking backgrounds.

Strong performance and experience in the field of communications and customer service.

Analytical, editorial, writing, typing, and communication skills are strong.

Experienced in management of both individuals and projects.