Customer Service Accounts Receivable

Yolanda Munoz

*** ******* ***** ? Oxnard, CA. ***33

Home: 805-***-**** Cell: 805-***-****

*******.******@*******.***

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COLLECTIONS/ACCOUNTS RECEIVABLES/CREDIT/ADMINISTRATIVE

Experienced Collection, Accounts Receivables, Credit, and Administrative

Assistant with several years experience managing and assisting business

relations and special projects at senior management level. Serve as a

primary point of contact and liaison between management, sales teams,

personnel, clients, vendors, and financial institutions. Maintain excellent

written and oral communication skills, problem resolution abilities, and a

high level of confidentiality. Equally effective sales and accounting

experience with advanced in word processing support.

EDUCATION

Ken Blanchard School of Business

Grand Canyon Christian University

Bachelor of Science in

Business and Administration

W. Camelback Road

Phoenix, Arizona

10/2009-12/2012

Sawyer Business College

Accounting and Business Management

California Street

Ventura, California

Certificate 1990

COMPUTER SKILLS

. Microsoft Word

. Excel

. Project

. PowerPoint

. Multi-Line Switch Board

. Financial (CIT Financial Service and GMAC Financial Service) as well

as Department of Defense Online Collaboration Portals

WORK HISTORY

RCM Ceramic (10/2007-05/2011)

Self Employed/Co-Partner

Oxnard, Ca. 93033

. Ceramic Creation and Distribution

. Sales and Delivery

. Data Entry

. Accounts Receivable

. Accounts Payable

Alutiiq Contractors (6/2006-11/2007)

(Naval Facilities Expeditionary Logistics Support)

Secretary IV

San Diego, California

. Provide Administrative/Secretarial Support for the Director of

Operations.

. Prepare Minutes and project schedules.

. Organize conference and department meetings.

. Assist in development and maintain Budget and Execution workflow

master schedule for the roll out of the Navy's Maintenance and

Material Management System (3M) to Naval Units falling under the Naval

Expeditionary Combat Enterprise.

. Develop, monitor and coordinate the Logistics Requirements and Funding

documentation for the logistics division, which include cost estimates

and breakdown for software applications, contracted labor services,

and cost estimates for future civilian and military travel plans.

. Knowledge of Planning, Programming, Budget, and Execution.

. Contract Administrative Support

Platinum Professional/Sanyo Fisher (2/2006-6/2006)

Credit and Accounts Receivable Analyst

Chatsworth, California

. Maintain Credit and Accounts Receivable for Major Department stores

from Fry's, Best Buy, Wal-Mart, Federated, Target, Car Toys as well as

Specialty Accounts.

. Investigate and record keep with strict attention to detail on

chargeback's ranging from customer's invalid deductions to internal

violations.

. Verify and adjust transactions to general ledger, reconciled, and

balanced accounts.

. Compile statistical reports for management on a daily, weekly and

monthly basis.

. Rebate Funds Tracking and Special Discount Accounts.

. Communicated with Financial Organizations as well as customers to

address inquiries and resolve issues.

Nesi Apparel Group (4/2002-2/2006)

Credit and Accounts Receivable Analyst

Oxnard, California US

. Manage all Major Department stores from Federated, Maycorp, Sak's

Fifth Avenue, Dillard's, Sears and Mervyn's. Investigate and record

keep with strict attention to detail for all chargeback's ranging from

customer's invalid deductions to internal violations.

. Verify and adjusted transactions to general ledger, Reconciled, and

balanced accounts.

. Compile statistical reports for management on a daily, weekly and

monthly basis.

. Communicated with Financial Organizations as well as customers to

address inquiries and resolve issues.

. Responsible for four entities within the Nesi Apparel Group (RocaWear,

Shady LTD., Le Tigre, and Vincente Nesi).

Golden Express (12/2000-4/2002)

Credit and Accounts Receivable Manager

Oxnard, California US

. Manage financial transactions and record keep with strict attention to

detail.

. Verify and posted transactions to general ledger, Reconciled, balanced

accounts, and Compiled Statistical Reports for Management.

. Generate Monthly Statements and daily Invoice Billing.

. Credit approval, D & B, GMAC Financial, and CIT.

. Daily contact with customers to address inquiries and resolve

disputes, as well as a Collection and Legal Representative (small

claims) for three entities within Golden Express (Cal Coast

Advertising, Express Line, and Gosney Advertising).

DCH Honda of Oxnard (5/1995-12/2000)

Accounts Receivable, Insurance Billing, and Office Assistant

Oxnard, California US

. Office Assistant-All aspects of office management from vehicle intake

and release, Customer Service, manage all certification for

technicians, Insurance Agent relations, and supply orders.

. Accounts Receivable

. Insurance Billing for Auto Collision Repair (Farmers, ITT Harford,

State Farm, Allstate)

References available upon request

Contact this candidate