Customer Service Representative
Resume:
Terra Johnson
Humble, Texas 77346
****************@*****.***
OBJECTIVE:
To obtain a customer service representative position by acquiring a position
w ithin a company that will offer job security while utilizing my skills and
experience as tools towards growth and advancement .
QUALIFICATIONS:
• Work well without supervision
• Ability to prioritize and remain focused on the given issues
• Excellent with customer support services
• Skilled at learning new concepts quickly while working well under pressure
• 10-Key
EXPERIENCE:
11/10-4/11 E verest Institute H ouston, TX
Customer Service Representative
• Responsible for preparing and communicating information about student
loans, grants, scholarships and employment programs, and for advising,
a warding, reporting, counseling and supervising student financial aid office
f unctions.
• Reviewed student’s application and refer red to lender for forbearance
payment plan, hardship payment plan, or unemployment deferment payment
p lan.
• Helped students to bring account cur rent before loan defaults.
• Skipped T raced different resources to locate students.
• Greeted students and visitors at front desk.
6/10-10/10 Zoyto, Inc.
Houston, TX
Customer Service Representative
• Provide the help and needs of customers using skilled phone representative
a bilities.
• Perform data ent ry into store system
• Handle operations that involve providing labor and materials to be supplied
as needed.
• Apply required customer service with assigned clients.
04/07-1/09 B DP In ternational Inc.
Houston, TX
Import Logistics Coordinator
• Apply required customer service with assigned clients.
• Provide efficient processing of shipments to ensure timely delivery and
compliance with all
r egulations in regard to US Customs, DOT, FDA and EPA
• Handle operations that involves providing labor and materials to be supplied
as needed. I handle Mexico and Canada shipments making sure that
documents were prepared.
• Handle operations that involve providing labor and materials to be supplied
as needed. T rack the movement of raw materials to finished products and
consumption throughout the supply chain.
10/05-10/06 C ity Of Houston
Houston, TX
Senior Clerk
• Responsible for preparing, scanning, and maintaining records and files
of court t ransactions.
• Filing and verifying data for accurate ent ry.
05/03- 10/05 P recision House Repair
Houston, TX
Customer Service Representative
•Answer telephones and provide customer service
•Perform data ent ry into store system
•Establish relationships with the customers
•Judge value of objects, services, and people
•Record and file customer service information
02/02-04/03 Capital One
Houston, TX
Customer Service Representative
•I ncorporate new innovative techniques for successful collection of
delinquent accounts.
•Utilize M icrosoft Word skills and
• 10- Key
• Provide the help and needs of customers using skilled phone
r epresentative abilities.
11/94-02/02 Foley’s
Houston, TX Collections Specialist
•I ncorporate new innovative techniques for successful collection of
delinquent accounts.
•Utilize M icrosoft Word skills and
• 10- Key
• Provide the help and needs of customers using skilled phone
r epresentative abilities.
References upon request
Contact this candidate