Sales Customer Service
Resume:
Jeffrey V. Cox
Aurora, IL *****
***********@***.***
objective
A Challenging position utilizing organizational/communicative skills and
experience in business development, operations management, and P&L
administration.
Qualifications
. Extensive experience in creating profitable business operations
. Proven ability to work within a team environment or function
independently
. Superior project management and coordination skills
. Ability to collect, analyze, clarify and communicate information
effectively
Professional Experience
Customer Account Executive, Billing & Repair, Comcast, Chicago - 2008-
Current
. Receive and process account information accurately
. Investigate and provide detailed understanding of billing inquiries
and service concerns
. Educated consumers on programming information and rate allocation
. Examine, investigate and review misapplied payments and service
adjustments
. Using extensive product knowledge, initiate upgrades of services and
products
. Maintain regulatory compliance with NCTA and FCC requirements
Store Manager, duane reade pharmacy, New York - March 2007-December
2007
. Manage all aspects of total store operations, emphasis on financial
performance
. Manage, prioritize and coordinate work activities for 1 manager and 20
non-exempt employees
. Review market analyses to determine customer needs, volume potential,
price schedule and implement sales campaigns with OSHA, ADA, FMLA,
Unemployment, Workers' Compensation, Company Policies and the
Collective Bargaining Agreement
. Oversee all aspects of payroll for exempt and non-exempt employees
. Supervision of employees engaged in customer service, inventory, cash
control, reconciliation and replenishment activities to meet company
standards
Marketing Representative, hess corporation, New York - 2003-2007
. Coordinate business operations for 11 company operated stores
. Generate sales forecast, capital and expense budges to enhance
profitability
. Negotiated contracts and supply agreements
. Worked directly with Store Managers to increase margins and control
shrink
. Perform monthly operation audits and presented findings
. Directly responsible for P&L with a negative operating cost
Accomplishments: Increased overall sales by 6-10% as well as reduced
shrink by 5%
Reduced OSHA recordable incidences to 0
Business Consultant, shell oil products u.s., Chicago - 1999-2002
. Coordinate business operations for 41 company and individually
owned stores within 2 states
. Negotiated leases, contracts, partnerships and supply agreements
. Generate sales forecast, capital and expense budges to enhance
profitability
. Analyzed market trends and presented findings
. Worked directly with store managers to ensure effective merchandising,
staffing, management development, inventory controls and store
marketing
. Performed operation audits to improve margins
Accomplishments: Based on ROI, ranked 30 out of 2,500
2001 - Pinnacle Award for Outstanding Accomplishment
Increased sales and profits by 5%
Summary of Qualifications
Training
Company-sponsored training: Capital Investment, Think like an Owner, and
Merchandising.
Education
Southern Illinois University
Bachelor of Arts Degree in Sociology
Minor: Economics/Finance
Computer
Microsoft Office Suite, dBase III, Insite/RSW and Internet
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