Customer Service Human Resources
Resume:
Janell M. Mulligan
Sherman, TX 75090
TrailBlazer Health Enterprises
Denison, TX 75020
Nov 2011 to July 2011
Medical Credentialing and Enrollment of Providers into Medicare Part B
Farmer's Insurance
Sherman, TX
August 2010 - October 2010
Contract, Marketing and Sales Property, Casualty, Life and Health
Gibson Insurance
Pottsboro, TX
November 2008 - July 2010
Customer Service (resolving customer policy issues, claims solutions and
complaints. Weekly coorespondance with staff regarding effective tools in
building a better condusive team. Review suggestions from team members to
address new issues within daily schedule. Reviewing and training on changes in
policy limits and better customer support teamwork thru performance goals,
motivation and within guidelines. New Business (Building better structured
policies for individuals and business where the client gains not just from wider
policy range but also cost effective), Agent Recruiting(prereview and interview of
new agents) Marketing (researching and implementing cost effective,
geographical and popular incentive programs for business).
Farm Bureau Insurance
200 S FM 1417
Sherman, TX 75092
July 2006 - October 2008
Managed two offices and 8 employees, providing Customer Service(resolving
customer policy issues, claims solutions and complaints. Weekly
coorespondance with staff regarding effective tools in building a better condusive
team. Review suggestions from team members to address new issues within
daily schedule. Reviewing and training on changes in policy limits and better
customer support teamwork thru performance goals, motivation and within
guidelines. New Business (Building better structured policies for individuals and
business where the client gains not just from wider policy range but also cost
effective), Agent Recruiting(prereview and interview of new agents) Marketing
(researching and implementing cost effective, geographical and popular incentive
programs for business), Human Resources, Payroll/AR & AP, Claims, New
Business Sales and Service. New Employee hiring, training of policies and
software.
Gallagher Park SurgeryCenter
500 N Highland # 200
Sherman, TX 75092
November 1998- December 2002
Patient Represenative, Medical Records, Scheduler, Precert Procedures, Collect
Copays and Deductibles. Coding Procedures, Billed Procedures, Collections.
Medicare, Medicaid, Military Benefits and Private Insurance.
Metropolitan Property and Casualty
Irving, TX
November 1996 -November 1998
Auto Total Loss Adjuster, Reviewed and settled claims on autos. Title and Loan
research and payment.
Licensed in TX, OK, NM
Allstate Catastrophe Center
Irving, TX
August 1993 - November 1996
Temp job for Catastrophe Center, Call Center for Claims, intake and processing
incoming claims, Adjuster Dispatch Auto and Home, Home and Auto Adjusters
License, Drive In support for review of claims.
Contact this candidate