Customer Service Manager

Lucy Caroline Welch

**** ****** **** **., ***. **

Memphis, Tennessee 38119

Phone: 901-***-****, E-mail: *********@****.***

OBJECTIVE

To gain a career within the Memphis business community by utilizing my

communication skills and customer service experience.

EDUCATION

December 2007 Bachelor's of Science in Mass Communications with emphasis

in journalism, specifically newspaper and magazine writing,

Middle Tennessee State University, Murfreesboro, Tennessee,

GPA: 3.42

TECHNICAL SKILLS

. Microsoft Office and Microsoft Excel proficient

. Booksearch system certified

. Page layout and design training

. Type speed 35 WPM

. Experience with data entry and multi-line phone

systems

EMPLOYMENT HISTORY

September 2008 Children's Dpt. Manager, Barnes and Noble, Memphis,

to present Tennessee

. Performing regular inventory for cost accounting

. Maintaining proper inventory levels with co-operation

from local and national distributors

. Marketing of product for distribution and sale

. Providing expert knowledge about recommended

children's literature

. Providing immediate and professional response to

customer questions, concerns and issues

. Communicating with other distributors to provide

customer satisfaction

December 2003 Children's Counselor, Christ the King Lutheran

School, Memphis,

to September 2008 Tennessee

. Creating lesson plans and planning programs and

activities for children ages 2-13

. Organizing field trips, activities, programs and

social events for both children and parents

. Supervising other counselors and caring for as many

as 30 children per class

August 2007 Writer and Editor, Internship for MTSU Arts and

Literary

to December 2007 Magazine, Murfreesboro, Tennessee

. Writing newspaper articles to publicize magazine

. Selecting submissions for acceptance into

publication

. Editing submissions for artistic and journalistic

integrity

. Helping finalize design and layout of magazine

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