Customer Service Sales
Resume:
***** **** *** *** **** Phone 253-***-****
Tacoma, wa98445 Fax 229-***-****
E-mail *************@*****.***
Twyla T. Miller
Objective: To obtain full or part-time position within a growing organization and
to work in a challenging position that would assist your organization
in achieving growth. I am seeking a secretarial position which upon
my education and skills. I have the ability of typing 50 wpm; I have
excellent proofreading skills, and knowledgeable of Keyboarding Pro
software. I have excellent computer skills; Proficient of Microsoft
Word; Excel; Access, and adept in Microsoft PowerPoint. Also, I have
excellent Work Ethics Skills which are available on my resume. My
computer skills, as well as my ability to work well with others, have
prepared me for this position. I have acquired excellent
communication skills and interpersonal relations skills. Also, I am
dependable, flexible, loyal, and if hired I will be an asset for your firm.
Education: • 2009 Graduate of Southwest Georgia Institute Of Education
107 N. Mock Rd. Building G Albany, Georgia
• Attending Everest College to pursue a certification in medical
assistant
Work experience: Teleperformance Call Center Albany, Georgia June 2008- Sep 2009
Job duties were as follows:
• sales, customer service and technical support.
• Information request, reservations and transactions.
• Membership sign-up and enrollment for various associations and
services.
• Independent third-party verification for the telephone and utility
industries.
• Telemarketing, sales, and up-sells for various goods and services.
• Surveys and other outbound calls as follow-up to customer service
calls
• Cancellation "rescue" services attempting to save customers
• Email response management
• Real time customer service/technical support instant messaging
• Custom CRM and Database development
Video Warehouse Albany, Georgia March 2009- May
2009
• Scanned Movie Items
• Gave Out Memberships
• Stocked Movie Shelves
• Customer Service
Burger King Albany, GA & Lee County May 2007- Feb 2008
• Took orders at drive-thru window and at front occasionally.
• Received payment for orders and gave customers their change.
• Closed at closing and counted down my register
REI Contact Center Sumner, Washington
Customer Care Rep.
November 2009- December,2009
• REI's Contact Center supports online and catalog customers via
phone, email and real-time messaging. We have a state-of-the-art call
center, integrated with today's email management tools. We provide
sales, service, and product information in a customer-focused
environment
•Sales, Customer Service and Technical Support
•Information request, reservations and transactions
•Membership sign-up and enrollment for various associations and
services
•Independent third-party verification for the telephone and utility
industries
• Telemarketing, sales, and up-sells for various goods and services
•Surveys and other outbound calls as follow-up to customer service
calls
• Cancellation "rescue" services attempting to save customers
• Email response management
ACS Customer Service Agent Tumwater, Washington
• Information request, reservations and transactions
• Independent third-party verification for the telephone and utility
industries
• Telemarketing, sales, and up-sells for various goods and services
• Surveys and other outbound calls as follow-up to customer service
calls
• Cancellation "rescue" services attempting to save customers
• Email response management
• Real time customer service/technical support
Terra Staffing Group
• Dec 2009 – July 2010
• Hiring Recruiter
Aafes (Fort lewis Post Exchange)
• Central Cashier
References • Mrs. Clark-Southwest Georgia Institute Of Education
107.Mock Rd Building G Albany Georgia 31705 229-***-****)
• Leslie Dahl
• Mariah Goyenechea
Contact this candidate