***** **** *** *** **** Phone 253-***-****

Tacoma, wa98445 Fax 229-***-****

E-mail abhc80@r.postjobfree.com

Twyla T. Miller

Objective: To obtain full or part-time position within a growing organization and

to work in a challenging position that would assist your organization

in achieving growth. I am seeking a secretarial position which upon

my education and skills. I have the ability of typing 50 wpm; I have

excellent proofreading skills, and knowledgeable of Keyboarding Pro

software. I have excellent computer skills; Proficient of Microsoft

Word; Excel; Access, and adept in Microsoft PowerPoint. Also, I have

excellent Work Ethics Skills which are available on my resume. My

computer skills, as well as my ability to work well with others, have

prepared me for this position. I have acquired excellent

communication skills and interpersonal relations skills. Also, I am

dependable, flexible, loyal, and if hired I will be an asset for your firm.

Education: • 2009 Graduate of Southwest Georgia Institute Of Education

107 N. Mock Rd. Building G Albany, Georgia

• Attending Everest College to pursue a certification in medical

assistant

Work experience: Teleperformance Call Center Albany, Georgia June 2008- Sep 2009

Job duties were as follows:

• sales, customer service and technical support.

• Information request, reservations and transactions.

• Membership sign-up and enrollment for various associations and

services.

• Independent third-party verification for the telephone and utility

industries.

• Telemarketing, sales, and up-sells for various goods and services.

• Surveys and other outbound calls as follow-up to customer service

calls

• Cancellation "rescue" services attempting to save customers

• Email response management

• Real time customer service/technical support instant messaging

• Custom CRM and Database development

Video Warehouse Albany, Georgia March 2009- May

2009

• Scanned Movie Items

• Gave Out Memberships

• Stocked Movie Shelves

• Customer Service

Burger King Albany, GA & Lee County May 2007- Feb 2008

• Took orders at drive-thru window and at front occasionally.

• Received payment for orders and gave customers their change.

• Closed at closing and counted down my register

REI Contact Center Sumner, Washington

Customer Care Rep.

November 2009- December,2009

• REI's Contact Center supports online and catalog customers via

phone, email and real-time messaging. We have a state-of-the-art call

center, integrated with today's email management tools. We provide

sales, service, and product information in a customer-focused

environment

•Sales, Customer Service and Technical Support

•Information request, reservations and transactions

•Membership sign-up and enrollment for various associations and

services

•Independent third-party verification for the telephone and utility

industries

• Telemarketing, sales, and up-sells for various goods and services

•Surveys and other outbound calls as follow-up to customer service

calls

• Cancellation "rescue" services attempting to save customers

• Email response management

ACS Customer Service Agent Tumwater, Washington

• Information request, reservations and transactions

• Independent third-party verification for the telephone and utility

industries

• Telemarketing, sales, and up-sells for various goods and services

• Surveys and other outbound calls as follow-up to customer service

calls

• Cancellation "rescue" services attempting to save customers

• Email response management

• Real time customer service/technical support

Terra Staffing Group

• Dec 2009 – July 2010

• Hiring Recruiter

Aafes (Fort lewis Post Exchange)

• Central Cashier

References • Mrs. Clark-Southwest Georgia Institute Of Education

107.Mock Rd Building G Albany Georgia 31705 229-***-****)

• Leslie Dahl

253-***-****

• Mariah Goyenechea

253-***-****

Contact this candidate