Sales Manager
Resume:
Dennis Darby
Benicia CA *****
********@*****.***
EXECUTIVE SUMMARY
Insurance professional with more than 30 years experience in: agency
management, client consultation, sales training, underwriting and claims.
Reputation for through knowledge of: insurance products, company policies
and procedures. Trusted advisor to clients and recognized for proactive
sales consultation and efficient claims processing in standard and sub
standard lines.
Computer expertise includes Microsoft Office, FSC, Paradox, TAM, AMS and
Quick File Management Systems.
KEY ACCOMPLISHMENTS
* AHIP, Anthem / Blue Cross, United Health Care, Blue Shield MA & MAPD
certification.
* 40% appointment ratio on cold calls and phone quotes and 90% sales ratio.
* Bound and underwrite applications. Trained and supervised the customer
service office of 14 agents.
* Received multiple sales awards including top 5 Agent Award for Northern
California at Eastwood.
* Top 3 Agent for Northern CA, Anthem inside sales, received two sales
awards for life insurance sales.
PROFESSIONAL BACKGROUND
Rogers Insurance, Danville, CA, Manager of Medicare and Health Sales
5/2003 to 9/2007 & 5/2009 to present
. Founded and Managed Medicare as well as Individual Health Sales
Department.
. Responsible for the development, execution and evaluation of team
performance, to include goals, strategic initiatives, and annual sales
plan.
. Recruiting, training, managing and developing a team of agents.
. Quote and wrote Auto, Home, Life, Health and Commercial policies.
. Sold insurance by phone and in person. Serviced, updated, rated and wrote
policies.
WellPoint / Anthem San Ramon CA, Inside Sales, 9/07 to 5/09
. Advised and reviewed client's needs on Medicare products, both in office
and over the phone.
. Met and exceed sales and performance goals.
. Received multiple compliment letters from clients.
Eastwood Insurance Service, Pleasant Hill, CA Assistant Manager 1997 to
2003
. Largest sub standard Auto Insurance Broker in Northern California.
. Achieved a 90% closing ratio of all appointments and selling over 3500
policies in 4 years.
. Oversaw sales activities for the office, reviewed ISO and company
circulars
. Organized and Managed Customer Service for office of 14 agents.
. Coordinated requests for information from Underwriters and Claims
Adjusters with clients.
. Assistant Manager, bound underwrote and signed all applications for the
office.
. Accounted for all money collected, completed reports, trained staff on
new products and guidelines.
. Handed escalated client issues, while maintaining personal production
levels.
Farmers Insurance Group, Alameda, CA Agent 1994 to
1997
. Sold and developed marketing plan for auto, life and commerce insurance.
. Prepared damage appraisals and secured cost estimates for repairs from
client and issue checks.
. Work with adjusters and support staff on pending claim files.
. Received Blue Visa and Excalibur sales awards.
EDUCATION
St Mary's College, Moraga, CA - B.S. Business Administration/Economics
LICENSES
Agent - Life and P/C, State California Dept. Of Insurance License#: 0B16909
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