Joyce M. Raila
Watervliet NY *****
**********@*******.***
OBJECTIVE: Obtain a position as a team-player in a people-oriented
organization where I can maximize
my customer-service experience in a challenging
environment.
EDUCATION
Regents Diploma, June 1979
Shaker High School, Latham, NY
EXPERIENCE
Administrative Assistant, Verizon, Albany, NY 07/00-07/09
? Scheduled and confirmed appointments.
? Input data on a daily basis.
? Dispatched job assignments to technicians.
? Responsible for assessing and determining appropriate course of
action related to customer
complaints.
?Clarified customer questions.
?Completed daily filing.
Food Services Department, Shaker High School, Latham, NY 09/06-06/98
? Responsible for ordering and inventory of food.
? Organized supplies.
? Operated cash register and maintained daily cash accounts.
? Interacted with students, parents and staff.
? Prepared food and assisted with preparation of daily breakfast and
lunch menu.
COMPUTER SKILLS
Microsoft Word, WordPerfect, Excel, Power Point, Publisher, Internet,
Dodisp, Dosoi and Dotech
References available upon request.