High School Customer Service
Resume:
Frances E. Taijeron
Address: *** ********* **.
Dededo, GU 96929
Contact information:
email: *********@*****.***
phone: Home:671-***-****
Work:671-***-****
Cellular:671-***-****
Experience
Guam Department of Education-John F. Kennedy High School, Tamuning
May 2009-present
Computer Operator III
Duties: Establishes and maintains work schedules and determines priority
of report productions. Manipulates control switches on console panel in
accordance with established routines. Observes control panel, magnetic
tape units, etc. and reports any deviation from standards to supervisor.
Reviews completed product for adherence to designed specifications.
Assists or recommends the establishment and revisions of procedures,
methods, techniques, and forms to inprove operating efficiency. Performs
related work as required.
Guam Department of Education-John F. Kennedy High School, Tamuning
October 2008-May 2009
Secretary Typist II and Assigned Computer Operator III
Duties: Establishes and maintains work schedules and determines priority
of report productions. Manipulates control switches on console panel in
accordance with established routines. Observes control panel, magnetic
tape units, etc. and reports any deviation from standards to supervisor.
Reviews completed product for adherence to designed specifications.
Assists or recommends the establishment and revisions of procedures,
methods, techniques, and forms to inprove operating efficiency. Performs
related work as required. Answer phones from faculty and staff that are
going to be absent; assign substitutes to cover classes of absent faculty
members; type memos from principal to employees, superintendent's office,
other offices/agencies; compile and submit completed payroll documents;
assist in budge preparation; file; type school bulletins; type certificates
for students and staff; screen incoming visitors at the front window to
forward to offices according to business that needs to be conducted; type
evaluation forms of employees that are due for evaluations and forward to
Personnel Office; photocopy; fax documents; other assigned duties from
administrators.
Guam Department of Education-John F. Kennedy High School, Tamuning
August 2008 - October 2008
Secretary Typist II-Principal's Secretary
Duties: Answer phones from faculty and staff that are going to be absent;
assign substitutes to cover classes of absent faculty members; type memos
from principal to employees, superintendent's office, other
offices/agencies; compile and submit completed payroll documents; assist
in budge preparation; file; type school bulletins; type certificates for
students and staff; screen incoming visitors at the front window to forward
to offices according to business that needs to be conducted; type
evaluation forms of employees that are due for evaluations and forward to
Personnel Office; photocopy; fax documents; other assigned duties from
administrators.
Guam Department of Education-John F. Kennedy High School, Tamuning
February 2008-August 2008
Assigned Secretary to the Principal
Duties: Answer phones from faculty and staff that are going to be absent;
assign substitutes to cover classes of absent faculty members; type memos
from principal to employees, superintendent's office, other offices;
compile and submit completed payroll documents; file; type school
bulletins; type certificates fro students and staff; screen incoming
visitors at the front window to forward to offices according to business
that needs to be conducted; type evaluation forms of employees that are due
for evaluations and forward to Personnel Office; photocopy; fax documents;
other assigned duties from administrators.
Guam Department of Education-John F. Kennedy High School, Tamuning
December 2007 - February 2008
Assigned Clerk-Curriculum Office
Duties: Registration (review documents, make necessary recommendations to
complete registration requirements, forward to Nurse's Office for
clearance, refer to Counseling Office to finalize registration); receive
integrade diskettes, complete teacher checklist (type forms) of required
documents, ie. Progress reports submission, integrade disk submission,
lesson plans, course syllabus, etc. as requested by administrator; type
supplies and materials price quotations to be submitted to vendors, type
staffing pattern requests for Eskuelan Puengi grant proposal, type course
selections for Eskuelan Puengi students, type report requests for
graduation status; assist in registration of new or transfer students, ie.
Type student demographics on Columbia System, assist in scheduling of
students for new school year; assist in Child Study team's referrals, type
referral forms, forward to teachers for input, receive from teachers as
data for upcoming meeting; type memos, inter-office and inter-departmental;
type bulletins; answer phones; file; photocopy; type letters; type out
certificates; type evaluation forms, etc. as assigned by Administrator;
assist with computer operator tasks as assigned by administrator.
Guam Department of Education-John F. Kennedy High School, Tamuning
September 2007 - December 2007
Assigned Secretary to the Principal
Duties: Answer phones from faculty and staff that are going to be absent;
assign substitutes to cover classes of absent faculty members; type memos
from principal to employees, superintendent's office, other offices; assist
with completion of payroll documents; file; type school bulletins; type
certificates fro students and staff; screen incoming visitors at the front
window to forward to offices according to business that needs to be
conducted; type evaluation forms of employees that are due for evaluations
and forward to Personnel Office; photocopy; fax documents; other assigned
duties from administrators.
Guam Department of Education-John F. Kennedy High School, Tamuning
July 2007 - September 2007
Assigned Clerk-Curriculum Office
Duties: Registration (review documents, make necessary recommendations to
complete registration requirements, forward to Nurse's Office for
clearance, refer to Counseling Office to finalize registration); receive
integrade diskettes, complete teacher checklist (type forms) of required
documents, ie. Progress reports submission, integrade disk submission,
lesson plans, course syllabus, etc. as requested by administrator; type
supplies and materials price quotations to be submitted to vendors, type
staffing pattern requests for Eskuelan Puengi grant proposal, type course
selections for Eskuelan Puengi students, type report requests for
graduation status; assist in registration of new or transfer students, ie.
Type student demographics on Columbia System, assist in scheduling of
students for new school year; assist in Child Study team's referrals, type
referral forms, forward to teachers for input, receive from teachers as
data for upcoming meeting; type memos, inter-office and inter-departmental;
type bulletins; answer phones; file; photocopy; type letters; type out
certificates; type evaluation forms, etc. as assigned by Administrators;
assist with computer operator tasks as assigned by administrators.
Guam Department of Education-John F. Kennedy High School, Tamuning
April 2007 - July 2007
Assigned Secretary to the Principal
Duties: Answer phones from faculty and staff that are going to be absent;
assign substitutes to cover classes of absent faculty members; type memos
from principal to employees, superintendent's office, other offices; assist
with completion of payroll documents; file; type school bulletins; type
certificates fro students and staff; screen incoming visitors at the front
window to forward to offices according to business that needs to be
conducted; type evaluation forms of employees that are due for evaluations
and forward to Personnel Office; photocopy; fax documents; other assigned
duties from administrators.
Guam Department of Education-John F. Kennedy High School, Tamuning
September 2006 - April 2007
Assigned Clerk- Student Support Office
Duties: Type student discipline referrals in Columbia system, incident and
action; type referrals to Alternative School for students being referred as
a result of DAC hearing or discipline administrator action; type notice of
suspensions to teachers of suspended students due to discipline referrals;
file; answer phones; photocopy; fax; assist with computer operator tasks as
assigned by administrator; schedule peer mediation meetings for students
needing mediation; type reports for Weekly Status Reports to the
Superintendent regarding discipline; type out evacuation procedures,
attendance in case of evacuation for teachers, etc.; other duties as
assigned by administrator.
Guam Department of Education-John F. Kennedy High School, Tamuning
February 2001 - September 2006
School Aide
Duties: Supervision of students before school, during break and lunch
periods, and dismissal of classes; clerical duties as assigned by
administrator, records and registration (receive and file incoming
cumulative folders from feeder schools for incoming 9th graders; process
withdrawals, type demographics, print immunization, type report request for
graduation status, historical data, transcripts, etc.; type attendance
excuses into Columbia; assist with registration ie. review documents on
checklist, refer to other offices for proper clearances, nurse, counseling,
etc.; type new student demographics on Columbia system; assist in
scheduling students, type student information, type course selections);
type report requests for transcripts for graduates and former students;
forward all necessary documents of withdrawn students to forwarding
schools; file; answer phones; photocopy; fax; type letters, correspondence,
certificates, memos, and bulletins as assigned by administrator; substitute
classes of absent teachers, carry out lesson plans or create a lesson plan
to be followed out by students, watch classes daily in the cafeteria due to
no substitutes; take security precautions as visitors arrive on campus
(request for ID and enter information into logbook); respond to incidents
involving students that jeopardize the safety of other students; type log
sheets to be used for visitors logbook, bus logbook, and parking logbook
and ensure that all employees follow accordingly as to assigned area.
Guam Department of Education - Tamuning Elementary, Tamuning
December 1997 - February 2001
School Aide
Duties: Supervision of students before school, during break and lunch
periods, and dismissal of classes; clerical duties as assigned by
administrator, records and registration (receive and file incoming
cumulative folders from feeder schools for incoming 9th graders; process
withdrawals, type demographics, print immunization, type report request for
graduation status, historical data, transcripts, etc.; type attendance
excuses into Columbia; assist with registration ie. review documents on
checklist, refer to other offices for proper clearances, nurse, counseling,
etc.; type new student demographics on Columbia system; assist in
scheduling students, type student information, type course selections);
type report requests for transcripts for graduates and former students;
forward all necessary documents of withdrawn students to forwarding
schools; file; answer phones; photocopy; fax; type letters, correspondence,
certificates, memos, and bulletins as assigned by administrator; substitute
classes of absent teachers, carry out lesson plans or create a lesson plan
to be followed out by students, take security precautions as visitors
arrive on campus (request for ID and enter information into logbook);
respond to incidents involving students that jeopardize the safety of other
students; type log sheets to be used for visitors logbook, bus logbook, and
parking logbook and ensure that all employees follow accordingly as to
assigned area.
Bank of Guam - Mangilao
January 1996 - December 1996
Customer Service Associate II
Duties: Process transactions from customers (general and merchant)
including inputting deposits, withdrawals, loan and utility payments, wire
transfers, and cashier's checks; process transactions received through the
ATM such as inputting deposits and withdrawals, balance out ATM; balance
out the General Ledger with transactions of the day with the current total
of the vault; process Food Stamp Coupons to be forwarded to the Main Vault
through Armored; type credit report requests to assist with the Loan
officer's requirement of processing a loan application; verify accounts and
mail off statements at the end of the statement periods to customers.
No Ka Oi Termite & Pest Control- Barrigada, GU
August 1994 - 8/1995
Secretary to General Manager
Duties: Type out customer contracts, renewals, reminders; correspondence
to Main Office in Hawaii as required; assist Assistant Manager with daily
scheduling of Technicians according to jobs scheduled; update EPA Chemical
Logbook for annual audit; set up inspection appointments for Technicians,
Management, or Quality Assurance Rep.; coordinate appointments for the
General Manager and Asst.General Manager accordingly in their appointment
books; coordinate Renovation Project of the Office (contact interested
bidders/contractors; collect material costs data, and acquire checks for
purchase; deposit daily accounts receivables;); issue chemicals to
Technicians according to daily job schedules; other clerical duties as
assigned by General Manager.
Education
Inarajan High School, Inarajan (emphasis on business courses)
Graduate June 1989
Guam Community College-no completed degree
Skills
Microsoft Word
Microsoft Excel
Business machines (fax, photocopy, scanner, computer, etc.)
Calculating machines
Columbia School System Program
Powerschool Program
Certifications
September 2004 Certificate of Completion - Weapons of Mass Destruction
workshop
September 2001 Certification - Non-violent Crisis Prevention Intervention
Program
June 1999 Certificate of Completion - Peer Mediation workshop
March 1990 Certificate of Completion - Customer Service (American Institute
of Banking)
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