Customer Service Management
Resume:
Lori Crawford-Cooney
** ******** **. ****** ** **756
********@*******.***
EDUCATION
Johnson & Wales University, Providence, RI
Bachelors of Science Hospitality Management, 1984
SPECIAL SKILLS AND ACHIEVEMENT
. Certified ADP payroll for windows version 5 specialist
. Developed reports that enabled management to monitor staff levels and
payroll cost
. Winner of the ZOOTS team player award 2000, 2004
TECHNICAL SUMMARY
MS Excel, MS Word, Ceridian, Ultipro, ADP PayExpert, ADP PCPW and
Reportsmith.
EMPLOYMENT HISTORY
Jan 2011-April 2011
Resource Navigation Inc, Waltham MA
(Payroll Outsourcing Co)
Payroll Outsourcing Consultant
. Duties and responsibilities included: Represent Payroll Dept for
client.
. Input new hire, termination, garnishments and payroll changes for
client.
. Provide Customer service to clients: in area of pay, benefit, and
taxes as they relate to their pay.
(Software: MS Excel, ADP PayExpert, ADP PCPW
July 2008 - November 2009
SOUTHWORTH, Milford, MA
(Distributor of Caterpillar Construction Equipment)
Payroll Specialist
. Duties and responsibilities included: Timely and accurately process
payroll all union and non-union employees. Payroll department
consisted of two employees processing for 900 employees.
. Input new hire, termination, garnishments and payroll changes for all
employees.
. Input all third party sick pay.
. Prepared withholding reports for benefits department.
(Software: MS Excel, Ceridian and Ultipro)
LORI CRAWFORD-COONEY
Page 2
July 1999 - July 2008
SORT LLC, Brockton MA (March 2008 - July 2008)
ZOOT CORPORATION, Newton, MA (July 1999 - March 2008)
(Owner and Management of Dry Cleaners)
Administrator of Payroll and Benefits-SORT LLC
. Duties and responsibilities include: Timely and accurately process
payroll all employees. Payroll department consisted of one employee,
processing for 350 employees.
. Input new hire, termination, garnishments and payroll changes for all
employees.
. Enrolled all employees in benefit programs.
. Prepared payroll journal entries.
(Software: MS Excel, ADP PayExpert and Reportsmith)
Administrator of Payroll and Benefits-ZOOT CORP.
. Duties and responsibilities include: Timely and accurately process
payroll for field and corporate employees. Payroll department
consisted of one employee, processing for 800 employees.
. Input new hire, termination, garnishments and payroll changes for all
employees.
. Assisted in the selection of all benefit carriers.
. Generated payroll and benefit reports as requested by field and
corporate management.
. Ensured all W2 and tax filings are made timely and accurately by
payroll vendor.
(Software: MS Excel, ADP PCPW and Reportsmith)
October 1988 - February 1999
SPECTRON INC, Natick MA
(Optical Retailer)
Administrator of Payroll and Benefits (March 1997 - February 1999)
. Duties and responsibilities included: Managing the payroll process to
secure on payroll for field and corporate employees. Negotiated rates
for insurances. Administrate 401k program including loans and
rollovers. Achieve financial objectives by monitoring payroll/benefit
expenses.
(Software: MS Excel and ADP)
Payroll and Benefit Coordinator (March 1994 - March 1997)
. Duties and responsibilities included: Updating payroll and benefit
records for all employees. Process biweekly payroll and journal
entries. Provide information by answering questions and responding to
requests from field and office employees.
(Software: MS Excel and ADP)
Sales Auditor (October 1988 - March 1994)
. Duties and responsibilities included: Reconciling of daily cash
reports from 21 stores. Working closely with store management to solve
cash and credit card problems. Timely completion of daily gross
revenue reports, transferring of bank funds between store and
corporate accounts, reconciliation of all store and corporate bank
accounts and prepare journal entries.
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