Customer Service Human Resources

DEREK ROSS BATTON

**** ******** ***.

North Hollywood, CA 91605

Cell Phone: 405-***-****

E-mail: ******.*****@*****.***

Objective: TO OBTAIN A POSITION WITH A PROFESSIONAL AND LEADING

CORPORATION IN PROVIDING QUALITY OF SERVICE

Qualifications: - Secret security clearance.

Ability to be flexible with work schedule and hours

Computer literate and in-depth knowledge of Microsoft Office products

Knowledgeable with military security guidelines and procedures

Excellent communication and organizational skills

Expertise & Skills:

Flexible and attentive to detail gained through experience working in Iraq

with the United States Army and as a civilian government contractor.

Experienced in handling and carrying out sensitive and security duties.

Skilled with implementing changes to more efficiently accomplish a task.

Excellent in maintaining professionalism and quality of service.

Strong ability to execute programs using limited resources.

Excellent problem solving, leadership and communication skills.

Knowledgeable in performing clerical tasks.

Record details of inquiries, comments, and complaints.

Provide excellent services in managing administrative and computer

essential duties.

Work Experience: Eastern Solutions Group, Camp As Sayliyah, Qatar

Front Desk Assistant, Rest Recuperation Pass Program:

July 2010-May 2011

- Provide customer service to R2P2 participants

- Monitor venue sign-up and ensure proper payment collection

- TCN vehicle escort

- Ensure proper data entry and submission of reports using

Microsoft

Office.

- Brief incoming R&R soldiers and escort them on off-post

venues

ITT-Base Operation Services; Camp As Sayliyah, Qatar

Assistant COPE (Custodian of Postal Effects)/Postal Clerk:

July 2008-July2010

Resolve customer concerns and process USPS insurance claims.

Enforce postal regulations and observe finance clerk performance.

Accountable for clerk stamp stock and performing postal retail duties.

Prepare daily financial reports and submit funds to Federal Reserve Bank.

Perform postal operation duties to include working with customs officials

and airline personnel ensuring secure and efficient mail transportation.

Kellogg, Brown, and Root Services; Baghdad, Iraq

Accountant/Custodian of Postal Effects:

September 2007-April 2008

Created training program for postal finance clerks.

Accountable for postal funds in excess of $30,000 and provide finance

support for outlying forward operating bases.

Enforce postal regulations and conduct audits of postal clerks' funds.

Submit daily finance and operations reports.

Develop training curriculum/spreadsheet applications to efficiently train

personnel.

United States Army, Active Reserve

Postal Operations/Finance NCO:

October 2005-September 2007

Responsible for daily processing of mail during Operation Iraqi Freedom

2005-2006, providing postal service to Coalition Forces and civilian

contractors.

Supervise junior soldiers and perform financial duties and operations.

Lead convoy missions to volatile forward operations bases throughout Iraq.

Develop standard operating procedures for replacement units.

Education & Training:

University of Oklahoma; Norman, Oklahoma. Course Taken: Aviation

Management August 2002 - August 2007

Everglades University Online Campus; Boca Raton, Florida. Course Taken:

Aviation Technology October 2009 - February 2010

United States Army, Reserve; Tulsa, Oklahoma. Course Taken:

Human Resources NCO 42A MOS June 2007(Re-class Course)

United States Army Basic Military Training; Fort Jackson, S. Carolina.

Course Taken: Administrative Specialist 42L MOS with a Postal Identifier

August 2004 - September 2004

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