Customer Service Manager

Patricia A. Surovik

**** **** ***** ******* *******, TX 77840 214/763-9754 or 979/696-

7991

***********@*****.***

Keller's Hamburgers

April 2010 - April 2011

Cashier

Garland, TX

***/***-****

Shift change drawer count; all aspects of counter & drive-thru customer

service; inventory; cleaning & closing of restaurant.

Glorious Home Health

December 2008-May 2009

Home Health Care Aide

Rowlett, TX

214/607-4027

Caregiver to diabetic patient including administration of insulin; sugar

level & blood pressure checks; logging of levels; payroll/client paperwork;

bathing, cooking & cleaning.

TETCO/Chevron #614

September 2006-January 2007

Sales Associate

Irving, TX

972/541-0035

All aspects of cashier & customer service; pre & post cash till; inventory;

reporting down equipment; stocking; organizing; food prep/cleaning.

TMC/Boogie's Boutique

July 2004-August 2006

Sales Associate

Dallas, TX

214/956-8800

Opening/closing store; pre/post cash till; one-on-one customer service;

communicating with corporate & staff; stocking; prep/tear down of displays;

pricing; organizing store & stockroom.

Supreme Lending

February 2002-July 2004

Loan Officer

The Colony, TX

000/00-0000

Page 2 - Surovik

Processing mortgage home loan applications & final closing documents; high

confidentiality of client documents.

Aircraft Interior Design

August 1999-October 2002

Administrative Assistant/HR & Payroll Manager

Dallas, TX

972/243-0200

Admin. Asst: All aspects of assistant duties including high organizational

skills; high stress level decisions; highly confidential information &

communication with corporate, general manager, staff & employees.

HR & Payroll Manager: Processing all payroll, insurance & worker's comp.

claims including logging & follow-up; one-on-one & group members with

employees; highly confidential information & communication with corporate,

general manager, staff & employees.

Aviall

January 1996-May 1999

Engineering Secretary/Customer Service Manager/Outside Vendor

Dallas, TX

000/00/0000

Engineering Secretary: All aspects of secretarial duties including

documenting, logging, filing, & managing all FAA files & documents; high

volume of typing (100 wpm) & typing; communication with customer, FAA &

employees

Customer Service Manager: In charge of Continential Airlines engine

repair; high communication with customer, FAA & staff; precise detailed

oriented position.

Outside Vendor: Routing all engine parts in/out for repair to vendors;

locating emergency parts if required; high volume of communication with

vendor & employees; detail oriented of documentation & filing

Britt Rice Electric July 1994-May 1995 Secretary

979/693-4076

College Station Hilton May 1991-June 1993 Exec. Admin. Asst.

979/693-7500

College Station ISD August 1981-May 1991 Secretary/Offset Printer

979/764-5500

References:

Brenda Williams 979/777-2153 Mngr: City Bank Mortgage Known:

48 yrs.

Stacy Morgan 469/231-4674 Owner: Lola for Pets

Known: 6 yrs.

Todd Walker 972/243-0200 President: AID-Dallas Known: 5

yrs.

Contact this candidate