Customer Service High School

Dana Leech

*** **** ****** **********, ** *****

Phone 724-***-**** Email ********@*****.***

Professional Summary

Dedicated customer service representative with the motivation to maintain customer satisfaction

and contribute to the company success.

Skill Highlights

Conflict resolution

Strong organizational skills

Developed listening skills

Excellent communication skills

Fast learner with a wide range of practical skills

Courteous demeanor

Multi-line phone usage

Energetic work attitude

Customer service oriented

Work Experience

CVS/CAREMARK September 2007-April 2011

Provided customer service for an average of 80+ calls per day, answering customer inquiries

about their prescription benefits. Placing orders for their medication to be shipped via the mail.

Resolving problems with not receiving medications on time.

Joann fabrics August 2006-September 2007

Greeted customers entering the store to ascertain what each customer was looking for.

Answering questions regarding store and products, while maintaining knowledge of current sales

and store promotions. Maintained up-to-date knowledge of store polices regarding payments,

returns and exchanges.

Teacher June 1996-April 2000

Managed classroom of up to 15 children at a time. Planed monthly calendar for parents that

included lessons I would be teaching the children. Held monthly meetings with the parents to

inform them of their progress.

Education and Training

Western School of Health and Business April 2001-April 2002

Medical office administration

Learning the aspects of the front office in the medical field.

Woodland Hills High School June 1997

General studies Diploma

Key words

High School diploma, medical office skills, customer service, prescription insurance knowledge,

computer savvy, phone skills, outbound and inbound call center, internet knowledge, Microsoft

office, power point, excel type 50 wpm.

References upon request

Contact this candidate