Customer Service Representative
Resume:
Norris Gibson
Washington, DC 20011
Objective: To learn more about the customer service and marketing field of work in an established
company with room for growth.
Skill Set: MS Suite, 40 wpm, Degree in Customer Service and Business
Kennedy Center
Advance Sales Ticket Rep
06/2014-08/2014
Sold and upsold Kennedy Center tickets
•
Delivered Extraordinary customer service
•
made sales quota of 500-5000 per week
•
Nandos Restaurant
Cashier
08/2013-05/2014
Delivers Extraordinary customer service
•
cash handling and order taking
•
serving and restaurant policies
•
Starbucks
Shift Supervisor
11/2010 - 08/2013
Leads shift according to Starbucks standards and procedures
Cash handling and money management for store on shift
Punctual and attentive to detail
Train all new partner on Starbucks standards and procedures to develop team
Comcast
Sales Team Lead
02/2008 – 02/2009
Sell and upsell Comcast products
Assist customers with equipment repair and maintenance via phone
Account management and data entry for all accounts
Train team on 5 on selling and customer relations for company
Friends and Company Staffing
Customer Service Representative
03/2007 - 02/2008
Office managerial duties and administrative assistance
Data entry
Assisted customers with registration for supply chain and logistics conference
Verizon Wireless
Customer Service Technician
04/2006-12/2006
Assisted customers with product knowledge and repair
Sold and upsold Verizon products and services
Repaired damaged or malfunctioning handsets or replaced
American Red Cross
08/2005 – 01/2006
Customer Service Representative
Assisted hurricane Katrina, Rita, and Wilma victims with monetary support,
temporary housing, food and clothing assistance
Was a voice of comfort and support while assisting with evacuation and relocation
of victims
Trained new reps on the procedures and guidelines of the call center
Protocall Communications
02/2004 – 09/2004
Verizon Representative
Sold and upsold Verizon products and services
Business to business sales and procedures
Trained new reps on the guidelines and sales techniques of the company
Education:
Crossland High School
Temple Hill, MD
University of MD College Park MD
College Park, MD
Psychology Major
Career Technical Institute
Washington, DC
Customer Service and Business Major
References upon request
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